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Why am I getting a greenish colour on the screen with a sort…

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Why am I getting a...
Why am I getting a greenish colour on the screen with a sort of ghosting effect
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/23/2010
Tech Support Specialist: Tom K, Information Systems Manager replied 8 years ago
Tom K
Tom K, Information Systems Manager
Category: Computer
Satisfied Customers: 1,165
Experience: BS in IT from University of Massachusetts Lowell, 10+ years working on computer related problems
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What is the make and model of the computer you are using?
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Customer reply replied 8 years ago
I am not talking about a computer, this site was bought up due to a projector problem on a large screen. Having said that the projector ia an Acer PD100D
Tech Support Specialist: Tom K, Information Systems Manager replied 8 years ago

Within the menu settings for the projector, are you able to reset the projector to default settings?

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Customer reply replied 8 years ago
yes this has been tried by a service engineer previously but problem reappeared
Tech Support Specialist: Tom K, Information Systems Manager replied 8 years ago
The issue is typically involved with an overheating projector. After doing the factory reset and the projector has been running for awhile, does it feel extremely hot near the vents or the unit itself?
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Customer reply replied 8 years ago
Have just checked and the projector does not feel that hot.
Tech Support Specialist: Tom K, Information Systems Manager replied 8 years ago
When was the last time you did a factory reset? Try to do one right now and let me know the result.
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Customer reply replied 8 years ago
tried one this morning, the screen cleared up back to normall operation for about 5 to 10 minutes then went bacj to the same problem. Also when the projector is turned off then on again, the picture goes back to normal for about 5 to 10 minutes before the problem reasserts itself
Tech Support Specialist: Tom K, Information Systems Manager replied 8 years ago
It definitely seems like an overheating problem. In the color configuration of the menu of the projector, check and see what the values are set it when its working normally, and once it malfunctions, do the color settings change at all?
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Customer reply replied 8 years ago
I am afraid that at the moment due to the projector being in full use at least for the next hour and a half i will not be able to carry out this test. will do later on but where does that leave us if that does not work?
Tech Support Specialist: Tom K, Information Systems Manager replied 8 years ago
I would tend to believe the unit is defective. We would check your warranty status on the device with Acer and hopefully can have it replaced. But check what I outlined above first.
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