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My email has been compromised. I have had the computer at the…

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My email has been compromised...
My email has been compromised. I have had the computer at the shop and cleansed and also have run daily virus scans. The problem presists. What can I do to stop this?
Submitted: 8 years ago.Category: Computer
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Answered in 3 minutes by:
6/22/2010
Tech Support Specialist: MD.REHAN, engineer replied 8 years ago
MD.REHAN
MD.REHAN, engineer
Category: Computer
Satisfied Customers: 3,661
Experience: computer specialist
Verified

Hi,

Welcome to justanswer.

What is your email service provider like yahoomail,gmail,hotmail etc.

 

Are you able to log in to your email account successfully...at present.

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Customer reply replied 8 years ago
My provider is aol and yes I can sign in
Tech Support Specialist: MD.REHAN, engineer replied 8 years ago

Hi,

 

If you can successfully log in to your account then please change your password XXXXX security question..

Please click here to get instructions on changing password.

and click here to get instructions on changing the security question.

 

After that contact AOL customer service at

1-800-827-6364 and tell them about your issue.

 

Tell me how it goes...



Edited by Md.Rehan on 6/22/2010 at 11:03 PM EST
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Tech Support Specialist: MD.REHAN, engineer replied 8 years ago

Please click ACCEPT if my answer helped you else reply me to help you further.

 

 

 

Best Regards!

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