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The computer will not connect to the Internet. It has been…

Customer Question
The computer will not connect...
The computer will not connect to the Internet. It has been doing this off and on for a few days.
It says DNS service unavailable.
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/22/2010
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,638
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.


Let's try this FIRST:

1- Turn off your wireless router (and unplug it from the electricity outlet if it does not have a power button) BUT PLEASE FIRST BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART

2- Turn off your internet modem (if you have one) and unplug it from the electricity outlet

3- Turn off your computer

4- Wait 5 minutes

5- Turn them all ON again.

6- Try to connect

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,638
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified
Engineer John C. and 87 other Computer Specialists are ready to help you
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Customer reply replied 8 years ago

The above procedure did not solve the problem on my wife's set up. We will most likely call in our local computer/internet expert.

 

RWS

Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago

What Operative System version do you have ? (Windows XP, Vista, 7, Mac OS X, etc?)

Thank you
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