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I have windows 7 and I keep getting a box that says HP advisor…

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I have windows 7 and...
I have windows 7 and I keep getting a box that says HP advisor isn't working. How do I fix it?
Submitted: 8 years ago.Category: Computer
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Answered in 7 minutes by:
6/22/2010
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,157
Experience: Certificate Course In Computer Maintenance
Verified
Hi,
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.

Please follow the steps below and let me know...

STEP ONE: UNINSTALL HP TOTAL CARE ADVISOR


* STEP TWO: GOTO http://www.mediafire.com/?ddvjyk5gzne


DOWNLOAD AND SAVE FILE hp_total_care_advisor.rar (11.41MB) on desktop

* STEP THREE: GOTO http://h30155.www3.hp.com/helpandsupport/


DOWNLOAD FILE AND SAVE TO DESKTOP

THEN RUN FILE » sp36082.exe(5.61 MB)

SELECT YES TO OVERWRITE ALL FILES (THIS IS THE LIBRARY FILES NOT THE PROGRAM FILES)

* STEP FOUR: GOTO http://www.filehippo.com


in the searchbar @ filehippo.com [type] winrar

download and save WinRAR 3.70
RARLab - 1.15MB (Shareware) to desktop

* Step Five:go to explore and Program Files folder, and open folder Hewlet-Packard, and delete the subfolder HP ADVISOR


* Step Six: run WinRAR 3.70 RARLab - 1.15MB (Shareware) and extract the rar file hp_total_care_advisor.rar you saved on your desktop


* Step Seven: your HP TOTAL CARE ADVISOR should be installed and have created a new subfolder HP Advisor in the HEWLETT-PACKARD Program Files folder,


* Step Eight: Go to the application HP Advisor file in the newly created HP Advisor Subfolder create a shortcut to desktop for the application and then run the application.




Source:http://forums.techguy.org/windows-vista/596371-solved-hp-total-care-advisor.html
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Customer reply replied 8 years ago
Relist: I don't think I am doing it right. I don't understand the directions..
I don't think I am doing it right. I don't understand the directions.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Hi, and thanks for using JustAnswer.

Just to clarify, are you using, or do you need to use HP Advisor?

Regards
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Customer reply replied 8 years ago
I need HP Advisor. I was using then it quite working and I deleted it.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ..when was the last time HP Advisor was working correctly?

Regards
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Customer reply replied 8 years ago
A few days ago
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ...before troubleshooting any further, please go to Start > All Programs > Accessories > System Tools > System Restore, then restore your system back to a time and date when you were able to use the HP Advisor all right.

Done that, restart and check if this does the trick ..keep me posted.

Regards
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Bryan and 87 other Computer Specialists are ready to help you
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Customer reply replied 8 years ago
It didn't work
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ..it's time for me to step away now, so we will continue this tomorrow.

Thanks for your continued patience.

Regards
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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
You will receive an email when I'm back, and you can reply at your convenience.

Also, just press Ctrl + D to add this page to your Favorites, so that you can get back to me later.

Regards
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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Now, was the system restore completed successfully, or did it show up some error?

Regards
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