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i have a brother dcp-7040 connected via usb to my mac running…

Customer Question
i have a brother dcp-7040...
i have a brother dcp-7040 connected via usb to my mac running os 10.5.8. when i try to print, nothing happens and i get a "stopped" message in the printing que? please help
Submitted: 8 years ago.Category: Computer
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Answered in 3 minutes by:
6/22/2010
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,638
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Please let's uninstall and then reinstall the printer.

1- Go to apple icon (upper left corner of your screen) and click on System Preferences

2- Click on "Print & Fax"

3- Select your printer and then click the minus (-) button to delete it

4- Restart your Mac, BUT PLEASE FIRST BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART.

5- Go to http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/dlf/000000/004300/dlf004390.html?reg=us&c=us&lang=en&prod=dcp7040_us_as&type2=1&os=81&flang=4&dlid=dlf004390 and click on "Download" to download the newest Mac OS X10.5 driver for your printer

6- After the download is over, install the file. (double click it to start the installation)

7- Try to print

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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Customer reply replied 8 years ago
didn't work. still getting 'stopped' message in printing que
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago

OK, please update your Mac going to the apple icon on the upper left of your screen and then click "Software Update"

Install the updates

Restart your Mac

Try to print

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort.

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated
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Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago
Hello and good afternoon! Smile

Have you tried my solution ?

Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 8 years ago
still not working
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago

I am sorry but I am out of ideas. I will opt out so any other expert can try to help you.

Thank you
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