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The Vista Home Premium 32 Bit with SP1 operating system has…

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The Vista Home Premium 32...
The Vista Home Premium 32 Bit with SP1 operating system has been erased from my Gateway laptop when the LCD screen was replaced by Micromedics. How do I get the operating system back on my laptop?
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/22/2010
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
Verified

Hi,

 

What problem are you facing specifically when trying to install from the disc?

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Customer reply replied 8 years ago

As of now there is a box on the lcd screen that has: System Recovery Options on it. Then, Select a language: English (United States)

 

Next is: Select a keyboard layout: US then either click NEXT or CANCEL

Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Click Next.
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Customer reply replied 8 years ago
I have a System Recovery Options window on the lcd screen. However, there isn't an operating system listed on the screen. The screen states that if you do not see your operating system listed, click Load Drivers to load drivers for your hard disks.
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Have you booted using the disc?
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Customer reply replied 8 years ago
Yes. But nothing happens.
Customer reply replied 8 years ago
I have tried to get the Vista operating system re-installed on my laptop all day with no success. Can you remotely take over my laptop and re-install the Vista Home Premium 32 Bit with SP1 operating system?
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

See this video: http://www.youtube.com/watch?v=VeBjxHm19pk&feature=related

 

Sorry but remote assistance is against policy.

 

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Customer reply replied 8 years ago
Relist: Inaccurate answer.
I just want to know how to get Vista Home Premium re-installed on my computer.
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
The above video a guide on how to reinstall vista.
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Customer reply replied 8 years ago
The video does not help any. I can't get anything but SYSTEM RECOVERY OPTIONS pag that doesn't have a operating system listed. The Vista Home Premium 32 Bit SP1 operating system is not on my laptop. I need to know how to install a new operating system on my computer.
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Put the disc in the cdrom and restart the computer > Is there a message like "Press any key to boot from the disc" is coming?
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Customer reply replied 8 years ago

I have tried putting in the cd and the computer just stalls. I have called Gateway and been advised that I need to order a new recovery disc but they don't guarantee that all of the problems with the computer will be solved. Thank you for trying to help me but the p

problem hasn't been solved.

 

No further assistance needed.

Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
I think are almost there. If you give me a chance, I can still help. Thank you.
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Customer reply replied 8 years ago
Nothing helped to get the Windows Vista Home Premium operating system back on my Gateway laptop. I ordered a new recovery disc from Gateway and have already spent $200 trying to get the laptop to work. Your solutions didn't help.
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Thank you. I have responded asking you if you needed further help, because I thought we were almost there to fix it. Anyways, glad to know you have fixed the issue.

 

Have a nice day and thanks for using JustAnswer.

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Customer reply replied 8 years ago

I haven't solved the problem as of yet! I haven't received the recovery disc yet so I don't know if the problem will be solved until I reinstall the operating system. If the laptop doewn't work then, I will be contacting the company that replaced the lcd screen and caused the problem to begin with.

 

 

Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ok thanks, XXXXX XXXXX still ready to help, in case you need.
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