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monotor won pickup input connection fro wrieless modem, con…

Customer Question
monotor won' pickup input connection...
monotor won' pickup input connection fro wrieless modem, connectios fine on/ff computer and odem power no effect system worked fine for years can't access displat to run diagnostics
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/22/2010
Tech Support Specialist: Joseph, Computer Software Engineer replied 8 years ago
Joseph
Joseph, Computer Software Engineer
Category: Computer
Satisfied Customers: 1,054
Experience: Certification in SAP and more than 3 years of experience in Software engineering.
Verified
Which is your modem ?
Was there any latest windows update ?
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Customer reply replied 8 years ago

modem- action tech gt704wg (verizon)

windows update- auto, to date

Tech Support Specialist: Joseph, Computer Software Engineer replied 8 years ago
As our first step , lets try a system restore to a date when the Modem was working.

http://windows.microsoft.com/en-IN/windows7/products/features/system-restore

refer the above link to do the system resore to an older date.

Let me know how it goes.
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Customer reply replied 8 years ago
how do i do this from another computer? i don't have the ip address of the hp
Tech Support Specialist: Joseph, Computer Software Engineer replied 8 years ago
You are supposed to do the system restore from the defective computer.
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Customer reply replied 8 years ago
i can't because t don't have a screen- i've no way to access computer
Tech Support Specialist: Joseph, Computer Software Engineer replied 8 years ago
Did you try an external monitor ?

Is your problem with monitor ?
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Customer reply replied 8 years ago
i sent aeply. receie?
Tech Support Specialist: Joseph, Computer Software Engineer replied 8 years ago
No I didnt recive any reply.
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