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when accessingf my emails through Outlook, I cannot respond…

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when accessingf my emails through...
when accessingf my emails through Outlook, I cannot respond or send any emails as the message I get is that outlook is unable to connect to myoutgoing server
Submitted: 8 years ago.Category: Computer
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Answered in 3 minutes by:
6/22/2010
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there, and welcome to JustAnswer

 

Can you please disable email scanning on your anti virus software and then try

 

If you dont know how tell me the type of Anti Virus software you have

If the problem persists please tell me the following

Version of Outlook eg: 2003

AOL settings you have set for POP3 and SMTP server

Any new programs you installed in the last two days

 

Thanks

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Customer reply replied 8 years ago

 

I don't know how to do this. My anti virus is AVG

Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

no problem,

 

Please follow the below instructions to do this

 

Turn off Email Scanning in AVG

1. Exit any email programs that are running.

2. Start the AVG control center. To do that, click on the tiny
red, black, yellow, and green square down by the clock on the
taskbar, at the bottom-right hand corner of your screen.

3. Click on the large Email Scanner button (you'll find it on the
right section of the control center window). Select 'Properties'
from the bottom panel in the control center.

4. A window should open, with a tab labeled Plug-in at the
top. Click 'Disable Plug-In' on the Plug-in tab.

5. Also click the "Configure" button and then uncheck all 5
options (scan incoming mail, scan outgoing mail, use heuristics,
scan in archives, scan attachments).

6. Click OK, and OK again.

7. Close the control center. Open your e-mail program and
try again.

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Customer reply replied 8 years ago

does that include this communication to be turned off too?

I did not find the properties on the panel

I would like to discontinue/cancle this communication withyou

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