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internet explorer keeps not responding then coming back to…

Customer Question
internet explorer keeps not responding...
internet explorer keeps not responding then coming back to life missing something in the registry any ideas?
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/22/2010
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Hi, and thanks for using JustAnswer.

Do you get any error message in IE?

Regards
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Customer reply replied 8 years ago
it works fine freezes on whatever screen its on sometimes goes white and recovers tab or just starts working again but its every 2 minutes
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago

In all likelihood, it's a buggy/corrupt add-on installed in your IE browser, which prevents it from functioning correctly.

Now, in Internet Explorer, navigate to Tools > Internet Options > Advanced, and click on the 'Reset...' button present; in the dialog box that comes up, press 'Reset' once again, then restart IE normally and check if the issue persists now as well.

Let me know how it goes.

Regards
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Customer reply replied 8 years ago
done already didnt fix it
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Does IE freeze up randomly, or on some specific webpages? Also, is this a recent occurrence?

Regards
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Customer reply replied 8 years ago
seemingly random but most often on youtube - i have perfect optimizer which is teling me in my registry theres something wrong with my IE path and windows tells me to update when there is none available.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ...I assume you are using IE8?

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Customer reply replied 8 years ago
yep -- firefox seems to be working however i get the same not responding issue with windows explorer just opening my documents etc.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
This might indicate a malware infection; please download the following freeware (don't buy anything) security program, Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php

Download, run and install the same, then carry out a full system scan using the program, and remove the security threats detected, if any.

Let me know if this makes any changes to your issue with IE.

Regards
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Customer reply replied 8 years ago

have it alredy and done.

Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
All right ..since when has this issue been occurring with IE?

Regards
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Customer reply replied 8 years ago
i had some nasty malware a while back and i managed to get rid of it but i think its left its mark, there were no problems before that and ive cleared up a lot of space on my hard drive fragmented ect, so its as fast as possible still the problems persist no security threats detected anywhere.
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
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Hi there, and welcome to JustAnswer

 

Can you go to the below link and click Fix It

 

http://support.microsoft.com/kb/923737

 

Once done restart the computer and test please

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