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I have a Gateway with Vista and when i turn it on it starts…

Customer Question
I have a Gateway with...
I have a Gateway with Vista and when i turn it on it starts by showing the gateway logo with the boot F10 and BOIS F2 after that it goes to a black screen with a blinking line at the top ( left side )
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/21/2010
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15,908
Experience: 20 years of experience building, fixing and servicing PCs and operating systems.
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James :

Are you able to hit F12 to go into your BIOS settings page?

Customer:

yes

James :

Restore the BIOS to defaults, then save and reboot.

Customer:

restore what ones to default

James :

Once you are in BIOS, you should see an option to restore to defaults. Can you find it?

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Tech Support Specialist: tbwhite2040, Computer Support Specialist replied 8 years ago
tbwhite2040
tbwhite2040, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,002
Experience: 8 years Computer Support Specialist County School System, 3+ years Networking Specialist
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Hello,

 

Make sure you do not have "Boot from USB Device" enabled in the BIOS. This will cause the same problem. When it starts to boot, it will search for the USB drives first and if any are attached without the operating system on them, they will hang.

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Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago

Hi, please restore the BIOS to defaults, and try to boot again.

Customer:

there is a load optimal defaults screen

Customer:

there are eight screens to choses from

Customer:

i'v changed some things to defaults and still did't work

Customer:

hello is anyone there to help me

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Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
Please use the Load Optimal Defaults.
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Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
There should be a key you can press to load optimal settings. Can you find it?
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Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
Do you have any devices currently connected to the computer, other than keyboard and mouse?
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