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I tried to update Norton Internet Security from version 2009…

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I tried to update Norton...
I tried to update Norton Internet Security from version 2009 to 2010. It asked me to restart and then it looked as if it was in a scan function deleting files and then bringing them back. THis went on for a very long time. When all was said and done my windows would not start up. It is in a command prompt asking me to start windows normally or in safe mode. Any option I choose, it looks like it is running and then a blue screen appears and the computer restarts again back to the same command prompt screen.
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/21/2010
Tech Support Specialist: DRobertson, Consultant / Technician replied 8 years ago
DRobertson
DRobertson, Consultant / Technician
Category: Computer
Satisfied Customers: 730
Experience: MCTS, MCDST, MCP, A+, Network+, 20+ years in IT. Support for OEMs. Computer repair business owner.
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Let me ask, when you get that Stop Error (blue screen), you will see about half way down a series of numbers starting with 0x000.... What is that number please?

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Customer reply replied 8 years ago

I will need to get back to you with that. The blue screen counts down so quickly that I can barely make anything out.

 

Noa

Tech Support Specialist: DRobertson, Consultant / Technician replied 8 years ago
When you are at that screen asking you to choose which way to start, normal or safe mode, there might be an option to disable auto-restart, if so, choose that option, and it will not reboot and you can get the info from the Stop Error.
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