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Have been shut out of old e mail.com on xp machine....bought…

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Have been shut out...
Have been shut out of old e mail.com on xp machine....bought mobile3 with windows seven. tried to open account using the same password XXXXX id. now locked out nof both. need to regain access to [email protected] M. Reimers at(NNN) NNN-NNNN please help. not good at computers.
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/21/2010
Tech Support Specialist: holyoke_ma_comp, Computer Guru replied 8 years ago
holyoke_ma_comp
holyoke_ma_comp, Computer Guru
Category: Computer
Satisfied Customers: 368
Experience: Over 13 years of professional computer experience. desktop support, programming, web development.
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Hi,

this is Brian and I will attempt to assist you in figuring out your issues. Can you first please answer these questions?

1. How did you access your email before? Was it through outlook express?
2. Is this a hotmail account or something through your Internet company?

Brian
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Customer reply replied 8 years ago

msnhotmail through explorer. [email protected] hotmail account

Tech Support Specialist: holyoke_ma_comp, Computer Guru replied 8 years ago
Unfortunately when you send your email in a post th system Xs it out. Do you remember your username and password XXXXX the Hotmail?

If so, I would suggest you go to www.hotmail.com and enter your username and password.

Just because you switched computers, does not mean you need to register for a new account with hotmail. All you need to do is login with the same usernmae and password XXXXX your hotmail account.

When you go to the hotmail website, it will actually show as Windows Live. When it asks for your Windows live ID, that is your full email address. Enter that in and then your password.

If you have forgotten your password, click on the Forgot Your Password XXXXX and follow the instructions for getting your password XXXXX

Try this out and let me know if it doesn't work.

If it does work, then please accept my answer and leave any feedback you would like to leave.

Thanks,
Brian
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