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I recently changed my email from outlook express to windows…

Customer Question
I recently changed my email...
I recently changed my email from outlook express to windows live and all was perfect, until one day when I was asked to sign in and used a wrong password. I have attempted to change password XXXXX times but can never recover my original email account, just the new one that gets zero emails and has none of my info previously installed in live acct. I am able to remember only partial amount of the user name. I attempted to restore to an earlier date, without any success for email acct. Can you please offer suggestion.
Thanks
Tom Smythe
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/21/2010
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago
vasanth
vasanth, Computer Software Engineer
Category: Computer
Satisfied Customers: 119
Experience: B.E.
Verified

Hello there!

 

If you lost your MSN password XXXXX to MSN email support : https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1


You have to give all informations about your problem and about your identity :

* Your e-mail (the "Windows Live ID").

* Your first name ant full name.

* Your date of birth (month / day / year).

* Your country.

* The state, province or department in which you reside.

* Your zip code.

* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org./

* The answer to your secret question (if you don't remember it, notify it).

* Emergency address email registered for this account (if no emergency address, notify it).

* Your Internet service provider (at work or at home).

* The date and approximate time of your last login.

* The information below:

o For Windows Live Hotmail user :

+ Examples of files names which you created in addition to those existing by defect

+ Examples of contacts contained in your address book.

+ Examples of old email titles contained in your inbox folders or messages.

o For Windows Live Messenger user :

+ Examples of contacts contained in your contact list.

+ The nickname under which you appear on Windows Live Messenger.

 

o For Xbox Live users :

+ The number of prepaid card for your Xbox (This information must match the email address you used to connect).

o For subscribers to paid services (Windows Live Hotmail Plus or Microsoft Office Live):

+ The last four digits of your payment.

+ The full name as it appears on the card.

+ The expiration date of your payment as it appears on your card.

 

 

 

thanks

 

 

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Customer reply replied 8 years ago
IP : 67.77.149.49
[email protected]
Thomas M Smythe
09/26/1949
United States of America
89113
Las Vegas, NV
Contacts examples:
mr.flores213&[email protected]@[email protected]@[email protected]@[email protected]
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

Please let me know what problem are you facing now?

 

thanks

Ask Your Own Computer Question
Customer reply replied 8 years ago
I lost my live email acct.
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

To reset your Windows Live Hotmail password XXXXX create a new when you have forgotten your old:

  • Go to the Windows Live Hotmail password XXXXX page.
  • Type your Windows Live Hotmail address under Windows Live ID:.
  • Enter the characters from the captcha under Characters.
    • Alternatively, select I can't see this image and type the characters as you hear them.
  • Click Continue.
  • Click Provide account information and answer your secret question..
    • If your browser or Hotmail still log you into your account automatically and you want to change your (forgotten) password, click Send yourself a password XXXXX e-mail message. and click Send Message.
    • If you have provided an alternate email address for your Windows Live Hotmail account, you can also send the password XXXXX email to that address. Choose Send yourself a password XXXXX e-mail message. and click Send Message.
  • Enter the desired location information (what is demanded differs from country to country).
  • Enter the answer to the secret question under Secret Answer:.
  • Click Continue.
  • Type the desired new password XXXXX New password: and Retype new password:.
  • Click Continue.
  • Click Done.

Recover a Lost Windows Live Hotmail Password XXXXX Secondary Address or Secret Question Answer

If you have neither a secondary email address associated with your Windows Live Hotmail account nor a secret question (or a satisfying answer to it):

  • Use the Windows Live ID Validation form.
    • Provide as much detail as possible so Windows Live Hotmail support can connect you to your account without doubt.

 

 

 

 

 

thanks

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Customer reply replied 8 years ago
Let me explain a bit better please. After loosing my original windows live acct. I sign in as a new acct. with none of my original folders or other info there. Changine the password XXXXX nothing so far.
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

do you want to get all your outlook express emails into windows live mail account.

 

 

thanks

Ask Your Own Computer Question
Customer reply replied 8 years ago
Sorry this is not helping at all.
Thanks
Customer reply replied 8 years ago
Yes to windows live, but the original acct.
Customer reply replied 8 years ago
yes.
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago
  1. Please follwo the steps below->

  2. Open Windows Mail by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Mail.

  3. Click the File menu, point to Import, and then click Messages.

  4. Follow the instructions to import your e-mail messages.

 

for more detail please visit this link

http://www.vista4beginners.com/Migrate-from-Outlook-Express-to-Windows-Mail

 

 

thanks

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