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hi have a dell computer that powers up then shuts down

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hi have a dell computer that powers up then shuts down
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/21/2010
Tech Support Specialist: Freddy M., Support Specialist replied 8 years ago
Freddy M.
Freddy M., Support Specialist
Category: Computer
Satisfied Customers: 18,414
Experience: Years of experience in the IT field and in customer support.
Verified
Does it beep at all? Do you see anything at all on the screen when this happens? What is the service tag number on the machine?
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Customer reply replied 8 years ago

no beep yes says f1 and f2

 

Tech Support Specialist: Freddy M., Support Specialist replied 8 years ago
Is there anything else on the screen but F1 and F2? What is the service tag number on the machine?
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Customer reply replied 8 years ago
diminsion e510
Tech Support Specialist: Freddy M., Support Specialist replied 8 years ago
Is there anything else on the screen but F1 and F2?
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Customer reply replied 8 years ago
no screen is blue then shuts off right away
Tech Support Specialist: Freddy M., Support Specialist replied 8 years ago
Ok as the machine is starting up continously tap F8. If it brings you to a menu choose safe mode and let me know what happens. If you get into safe mode log in and let me know you were able to log in so we can continue.
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Customer reply replied 8 years ago

okay tapped f8

safe mode etc can up on screen

 

Tech Support Specialist: Freddy M., Support Specialist replied 8 years ago
Ok are you currently logged into windows under the safe mode account? Also what version of windows is this?
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Customer reply replied 8 years ago
windows xp did not hit enter on safe mode should I ???
Tech Support Specialist: Freddy M., Support Specialist replied 8 years ago
Yes please hit enter on safe mode and log into the administrator user account. Once you have let me know so that we can continue.
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Customer reply replied 8 years ago
says windows media center edition
Tech Support Specialist: Freddy M., Support Specialist replied 8 years ago
Did it let you log in to the administrator account?
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Customer reply replied 8 years ago
should i hit enter where it says windows xp media edition ????
Tech Support Specialist: Freddy M., Support Specialist replied 8 years ago
Yes it should give you a prompt to log in. Please press enter and let me know if you can see the start menu.
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Customer reply replied 8 years ago
okay the only thing that show s up is at the top of the screen something muilti disk 32 etc along the top of the screen rest of the screen is black
Tech Support Specialist: Freddy M., Support Specialist replied 8 years ago
Ok please give me the exact message at tthe top of the screen
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Customer reply replied 8 years ago
multi(0)disk(0)rdisk(0)partition(2)/DANGEROUS URL REMOVED
Tech Support Specialist: Freddy M., Support Specialist replied 8 years ago

Unfortunately that means either your windows installation is corrupt and needs to be reinstalled or the hard drive has failed and needs to be replaced. If you do not have a windows xp disc you will need a technician to do this as you will not be able to without the disc. If you do have a disc however follow these steps.

First insert the windows XP disc into the drive
Then when the machine says press any key to boot from CD press enter
Wait for the windows setup to load completely
Then highlight the windows XP partition it should be labeled windows XP
Then hit R on the keyboard
This will start a repair installation of windows

If the windows disc cannot find the hard drive or the repair does not completely unfortunately it means that the hard drive has failed and needs to be replaced.


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