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will not except my pass word

Customer Question
will not except my pass word
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/21/2010
Tech Support Specialist: DRobertson, Consultant / Technician replied 8 years ago
DRobertson
DRobertson, Consultant / Technician
Category: Computer
Satisfied Customers: 730
Experience: MCTS, MCDST, MCP, A+, Network+, 20+ years in IT. Support for OEMs. Computer repair business owner.
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Hi and thanks for writing us here at JustAnswer.com. Please know that to resolve your question may take some back and forth questions and answers. Help us to help you! We are here to help and will do our best to resolve your issue; we are not here to just make money. Also note that we do NOT work for any company and in no way represent them on their products and/or services.

 

May I ask what program it will not accept your password XXXXX?

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Customer reply replied 8 years ago

I internethad aol for along time then I had some problems with billing. I quit them and went with enternet explorer Aol said I could still keep my old e-mail #. the only time I need a pass-word is when I want to send e-mail or read my e-mail

Tech Support Specialist: DRobertson, Consultant / Technician replied 8 years ago
Ok, I will opt out so that another Expert with AOL can help you. Take care!
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Customer reply replied 8 years ago
My AOL e-mail
Tech Support Specialist: Robert M., Consultant replied 8 years ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,486
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

try using the lost password XXXXX when you try to log in. if that does not work

They most likely closed the account one of the sneaky type things that aol does when people stop paying for their service.

 

call them back give them the old account number and ask them to set the account as free and make sure that it is still acive.

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