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Trying to install Adobe 10. Dont know what I am doing???

Customer Question
Trying to install Adobe 10...
Trying to install Adobe 10. Don't know what I am doing???
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/21/2010
Tech Support Specialist: Nirjhar18, Computer Enthusiast replied 8 years ago
Nirjhar18
Nirjhar18, Computer Enthusiast
Category: Computer
Satisfied Customers: 799
Experience: Btech
Verified
Chat Conversation Started
Customer:

What program you are trying to install ?

Customer:

flash player ?

JACUSTOMER-ud373r3e- :

Adobe 10. I know nothing about a computer but to play games and read my email.

Customer:

do you get any error while doing all that

JACUSTOMER-ud373r3e- :

It just won't let me do it.

JACUSTOMER-ud373r3e- :

It doesn't come up error.

JACUSTOMER-ud373r3e- :

What do I do? I've never had to pay for anything like this before. Can you take over the computer and do it?

Customer:

no sir,i cannot take your computer

Customer:

it is not allowed

Customer:

which version of windows you are using

JACUSTOMER-ud373r3e- :

What do I do?

Customer:

windows xp,vista or 98

Customer:

?

JACUSTOMER-ud373r3e- :

Windows 98 I guess

Customer:

ok

Customer:

adobe flash player 10 is not available for your version of windows

Customer:

it cannot be installed on windows 98

JACUSTOMER-ud373r3e- :

Now what?

JACUSTOMER-ud373r3e- :

I can't get into my farmville.

Customer:

you can download the lower version

Customer:

and try

JACUSTOMER-ud373r3e- :

Maybe it's Windows XP

Customer:

ot you can upgrade your windows and buy new windows

JACUSTOMER-ud373r3e- :

I have the Adobe 9

Customer:

ok

Customer:

adobe 10 is for higher version of windows

JACUSTOMER-ud373r3e- :

Now what?

Customer:

like windows vista

Customer:

or windows 7

Customer:

you can buy windows 7

JACUSTOMER-ud373r3e- :

Help me??

Customer:

it can cost you around $150

Customer:

Please Click on Accept so that i can be paid for my work with positive feedback and bonus

Customer:

if you want to buy that windows,i can give you a link

JACUSTOMER-ud373r3e- :

I just paid 18 to be told I have to buy something else????

Customer:

i am paid when you click on accept

Customer:

we provide technical support

JACUSTOMER-ud373r3e- :

Is this a scam?

Customer:

we give solutions

Customer:

to your problems

Customer:

no no sir

Customer:

not at all

Customer:

i am saying,if you want adobe 10

Customer:

you need windows vista or windows 7

Customer:

it cannot be installed in windows 98

JACUSTOMER-ud373r3e- :

I haven't had a problem before. I don't need to update anything. I don't do all that fancy stuff. I just play games and read emails.

Customer:

when this problem started happening ?

Customer:

were you able to play farmville before

Customer:

on the same computer

JACUSTOMER-ud373r3e- :

This morning. Yes.

Customer:

Lets restore your computer to previous date

JACUSTOMER-ud373r3e- :

I've played farmville for a very long time. Do I need to contact Dell computers?

Customer:

No

JACUSTOMER-ud373r3e- :

How? I don't know what I am doing.

Customer:

click on start->programs>accessories

Customer:

->system tools->system restore

Customer:

and choose the date when it was working fine

Customer:

it happens sometimes with me also that farmville does not load because of lot of traffic online playing the same game

Customer:

it will be fine in a day

JACUSTOMER-ud373r3e- :

It says system tools turned off. What do I do?

JACUSTOMER-ud373r3e- :

Where are you?

Customer:

Leave that part

Customer:

CLick on start

Customer:

and then click on run

Customer:

and type %temp%

Customer:

and delete all the files

JACUSTOMER-ud373r3e- :

o.k. what files??? I can't see what you are talking about because when I hit start; it covers up what you are saying.

Customer:

Click on run

Customer:

and then type %temp%

JACUSTOMER-ud373r3e- :

Did you see what I said? I can't see what you say when I do that. It covers up what you are saying. How do I move your instructions over??

Customer:

Click on start->run and type %temp%

JACUSTOMER-ud373r3e- :

Now it opened up something else

Customer:

delete all the files there

Customer:

A dialog box must have opened

JACUSTOMER-ud373r3e- :

All of them???

Customer:

yes

JACUSTOMER-ud373r3e- :

There's a google box and adobe folder plus several others.

Customer:

when you click on run and typed %temp%

Customer:

a dialog box must have opened

Customer:

with many files

Customer:

you have to delete all those files

JACUSTOMER-ud373r3e- :

Configeration setting,jusched.com(don't know what that is)

Customer:

Yes

Customer:

delete everything

Customer:

these are the temp files

JACUSTOMER-ud373r3e- :

I don't want to delete the google and move it to the recycle bin. That's what it is asking me.

Customer:

Its a temp file

Customer:

it needs to be deleted

JACUSTOMER-ud373r3e- :

Everything will go to the recylcle bin?? O.k. here goes. I hope I don't lose my google. I told you I don't know what I am doing.

Customer:

yes

Customer:

go ahead with it

JACUSTOMER-ud373r3e- :

Cannot delete all of them.

Customer:

delete as many as you can

JACUSTOMER-ud373r3e- :

DFAA69 access is denied. What is that?

Customer:

leave that

Customer:

some times cannot be deleted

Customer:

Now download

JACUSTOMER-ud373r3e- :

It says make sure the disk is not full or write protected.

Customer:

and install on your PC

Customer:

and run farmville

Customer:

it will be fine

Customer:

Please Click on ACCEPT so that i can be paid for my work with positive feedback and bonus

JACUSTOMER-ud373r3e- :

I could not delet three files; now what??

JACUSTOMER-ud373r3e- :

What is DFAA69?

Customer:

Leave that sir

JACUSTOMER-ud373r3e- :

What is DFAA69

Customer:

please follow the steps i am asking you

JACUSTOMER-ud373r3e- :

There are 3 files I could not delete

Customer:

Good

Customer:

we do not have to delete them

Customer:

You have to download firefox now

JACUSTOMER-ud373r3e- :

Where are you?

Customer:

i am here

Customer:

i am asking you to download firefox

Customer:

from the following link

JACUSTOMER-ud373r3e- :

My questions are not coming up?

JACUSTOMER-ud373r3e- :

My questions are not coming up

Customer:

It is

Customer:

please read my conversation also

Customer:

Download Firefox

JACUSTOMER-ud373r3e- :

I don't see you.

JACUSTOMER-ud373r3e- :

Where are you?

Customer:

are you getting my answers

Customer:

?

JACUSTOMER-ud373r3e- : I don't see anything.
Customer:

i am opting out,so that some other can help you

JACUSTOMER-ud373r3e- :

What?

JACUSTOMER-ud373r3e- :

I've got to get to Farmville. What did I pay for?

JACUSTOMER-ud373r3e- :

What is Firefox? I need someone to walk me through this one step at a time.

JACUSTOMER-ud373r3e- :

I see you standing by now what?

JACUSTOMER-ud373r3e- :

Where did you go?

JACUSTOMER-ud373r3e- :

Now what?

JACUSTOMER-ud373r3e- :

How do I go to Firefox? Where did you go?

JACUSTOMER-ud373r3e- :

I told you I didn't know how to do this. Nothing is working. I need a phone number to talk with someone.

Ask Your Own Computer Question
Tech Support Specialist: Nirjhar18, Computer Enthusiast replied 8 years ago
Chat Conversation Ended

Your expert is gathering additional information and will be back with you shortly.
Ask Your Own Computer Question
Tech Support Specialist: Nirjhar18, Computer Enthusiast replied 8 years ago
Firefox is a different browser where you open web pages,you can download it from the following link

Firefox Browser | Free ways to customize your Internet
Ask Your Own Computer Question
Tech Support Specialist: Nirjhar18, Computer Enthusiast replied 8 years ago
download it from the following link

Firefox Browser | Free ways to customize your Internet


Ask Your Own Computer Question
Customer reply replied 8 years ago
Where did you go? I'm still trying to get Farmville.
Tech Support Specialist: Nirjhar18, Computer Enthusiast replied 8 years ago
download it from the following link

Click on the link below and then click on download

Firefox Browser | Free ways to customize your Internet
Ask Your Own Computer Question
Customer reply replied 8 years ago
I clicked on Firefox
Tech Support Specialist: Nirjhar18, Computer Enthusiast replied 8 years ago
IT must have started downloading

Once it is downloaded,double click on the file you downloaded
Ask Your Own Computer Question
Customer reply replied 8 years ago
What do I do?
Tech Support Specialist: Nirjhar18, Computer Enthusiast replied 8 years ago
When you click on t he link i gave,a webpage must have opened
click on download there and then once it is downloaded,install on your PC

and open farmville now and see
Ask Your Own Computer Question
Customer reply replied 8 years ago
What??I don' t understand.
Customer reply replied 8 years ago

Where are you? It's not working. Where is a phone number?

 

Tech Support Specialist: Nirjhar18, Computer Enthusiast replied 8 years ago
i will opt out,i am out of ideas,some other expert will you out
Ask Your Own Computer Question
Customer reply replied 8 years ago
This is not working. I want to do my Farmville. I don't know where you went??
Tech Support Specialist: Nirjhar18, Computer Enthusiast replied 8 years ago
i am out of ideas,some other expert will help you
Ask Your Own Computer Question
Customer reply replied 8 years ago
Where are you? It's not working.
Tech Support Specialist: Nirjhar18, Computer Enthusiast replied 8 years ago
some other expert will help you,do not reply till some other expert replies you
Ask Your Own Computer Question
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there, and welcome to JustAnswer

 

Can you please for to the below link and click on download

 

http://get.adobe.com/flashplayer/

 

It will then install the latest version. If you have difficulties, please detail to me what these are and any error messages that appear

 

Thanks

Ask Your Own Computer Question
Tech Support Specialist: Molinari, Computer Support Specialist replied 8 years ago
Molinari
Molinari, Computer Support Specialist
Category: Computer
Satisfied Customers: 4,459
Experience: Certified IT Guru since C-64 and Amiga, expert at grey areas....
Verified
If there is something called "my computer" on your screen, right click it and choose properties, then you can tell us what version of windows you have...

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