Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Ok, I tried twice Friday to get this resolved wit Justanswer.com,

Customer Question
but could never reel it...
Ok, I tried twice Friday to get this resolved wit Justanswer.com, but could never reel it in. I will bullet point what we have done. I had this problem like 10 ago when installing or updating something and Jerry at your company finally dialed it in. It is a problem with a bad driver.

*updated mircosoft office basic 2003 service pack 3 on friday.
*Everything is fine except for Outlook, i do not use outlook express.
*When i go to open, it says "mapi32.dll is corrupt or wrong version. this could have been caused by installing other messaging software.
*I have renamed mapi32.dll to mapi.old.
*When i open outlook it says the same thing but mapi32.dll is not there.
*there are several mapi files.

What should i do??
Submitted: 8 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
6/21/2010
Tech Support Specialist: VanMagnus Systems, Consultant replied 8 years ago
VanMagnus Systems
VanMagnus Systems, Consultant
Category: Computer
Satisfied Customers: 1,167
Experience: A+ and Network+ with more than 18 years in the IT field.
Verified
You have done the Standard correct thing. The program is supposed to recreate the DLL file. If it does not, which in your case it has done. Please reinstall the Outlook 2003 or upgrade to 2007 Outlook.from the installation disk.
Ask Your Own Computer Question
Customer reply replied 8 years ago

Ok, I am going to try to reinstall. That will take some time. How do i catch back up with when i am done. When i restart the computer i lose you. just let me know how to catch back up to you.

 

thanks,

 

Perry

Tech Support Specialist: VanMagnus Systems, Consultant replied 8 years ago
What I need you to do is to delete that DLL and the Old version also. Lastly, I need you to use a Registry cleaner to clean your Registry. That can also be a point of failure with you issue. In the Registry still pointing to a File that no longer is the correct one; Please try this one:


REGTOOL

Ask Your Own Computer Question
Customer reply replied 8 years ago
Ok, I unstalled 2003 basic and re installed it. Still the same problem. I will do what you mentioned above, and get back to you.
Tech Support Specialist: VanMagnus Systems, Consultant replied 8 years ago
There is a reason as to why I've asked you to do it that way.....
Ask Your Own Computer Question
Customer reply replied 8 years ago

Still getting "a corrupt mapi32. dll file or worng version. This couldh ave been by installing other messaging software. Please reinstall outlook."

 

What next?

Tech Support Specialist: VanMagnus Systems, Consultant replied 8 years ago
HAve you tried the Registry Cleaner yet?
Ask Your Own Computer Question
Customer reply replied 8 years ago
yes
Tech Support Specialist: VanMagnus Systems, Consultant replied 8 years ago
Did it fix any Registry Errors?

Please try:


The best way to fix this error is to delete C:\Windows\System
32\IrisM32.dll. or whichever file path depending on what volume or drive the
problem is located on.

Edited by VanMagnus Systems on 6/21/2010 at 4:28 PM EST
Ask Your Own Computer Question
Customer reply replied 8 years ago
28
Tech Support Specialist: VanMagnus Systems, Consultant replied 8 years ago
Please look at the update to my post...
Ask Your Own Computer Question
Customer reply replied 8 years ago
ok i did that. Still no luck. What next.
Tech Support Specialist: VanMagnus Systems, Consultant replied 8 years ago
This is a Stumper... I will research this.. and get back to you in 45 minutes..
Ask Your Own Computer Question
Customer reply replied 8 years ago

ok, FYI, when i type in mapi32.dll under the C:/ I get these items to choose from.

 

mapi32 x86_microsoftwindows..........

mapistub x86_microsoftwindows...........

mapi32 system32 C;User.........

mapistub system32 C:User........

 

Hope this helps

Tech Support Specialist: VanMagnus Systems, Consultant replied 8 years ago
Give me the complete path's of each please....
Ask Your Own Computer Question
Customer reply replied 8 years ago

I fixed it. This is what you do.

 

C:/Program Files\Common Files\System\Msmapi\1033\

Right click MSmapi32.dll, click to rename

 

Type MSmapi32.old to rename

 

Enter.

 

And it works.

Tech Support Specialist: VanMagnus Systems, Consultant replied 8 years ago
Great...
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask VanMagnus Systems Your Own Question
VanMagnus Systems
VanMagnus Systems
VanMagnus Systems, Consultant
Category: Computer
Satisfied Customers: 1,167
1,167 Satisfied Customers
Experience: A+ and Network+ with more than 18 years in the IT field.

VanMagnus Systems is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I cannot run fixmapi.exe on my new computor. When I try and
I cannot run fixmapi.exe on my new computor. When I try and email from Adobe Acrobat it gives this message: The MAPI Spooler could not be started. Close and then restart all mail_enabled applications.… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
Outlook 2003 will not open. The message says MAPI32.dll is
Outlook 2003 will not open. The message says MAPI32.dll is corrupt or missing. Fixmapi.exe won't run either.… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I have Office Profesional Academic 2010 and a Mio701 phone
I have Office Profesional Academic 2010 and a Mio701 phone running M/S windows Mobile V5.0. I have recently had work done on my computer and I am starting again. I had M/S Active Sync 4.2. It didn't w… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
i am unable to operate my word outlook system. I have to connect
i am unable to operate my word outlook system. I have to connect e-mails through the orange connection… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Since I installed windows 2007, I cant get Outlook to search
Since I installed windows 2007, I can't get Outlook to search for e-mails/files. The outlook toolbar has gone and I can't get it back. I also get this message that I have a MAP132.dll error. I have tr… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Ok, I tried twice Friday to get this resolved wit Justanswer.com,
Ok, I tried twice Friday to get this resolved wit Justanswer.com, but could never reel it in. I will bullet point what we have done. I had this problem like 10 ago when installing or updating somethin… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
OK, i am a little frustrated. I spent 2 hours earlier with
OK, i am a little frustrated. I spent 2 hours earlier with a tech and this problem is fairly simple. I had this problem last week when i installed something and remember 90 percent of how to fix it. E… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
I had this problem problem the other day when trying to install
I had this problem problem the other day when trying to install something. Today i installed service pack 3 of 2003 windows. When this happens i get this resposne when i try to open outlook. "Cannot o… read more
Ms Techie
Ms Techie
Software Engineer
Bachelor's Degree
212 satisfied customers
Error 1311 MAPI32.DLL corrupted by MS update to Office 2007
Error 1311 MAPI32.DLL corrupted by MS update to Office 2007 (I didn't want) from my MS OFFICE PROF 2003 which now can't access. I have done regedit and set CDCache to value to 0, MAPI32.DLL won't rena… read more
C.Martin
C.Martin
IT Consultant
Bachelor's Degree
453 satisfied customers
Cannot start MS Outlook. MAPI32.DLL is corrupt or wrong version.
Cannot start MS Outlook. MAPI32.DLL is corrupt or wrong version. I have reinstalled Office but still have the problem. What should I do?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
on my windows 7 i uninstall office 2007 and install office
on my windows 7 i uninstall office 2007 and install office 2003. office is ok, outlook signals mapi32.dll problem. cannot change the name to mapi.old nor run fiximap, W7 asks for permission?? download… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
I bought Office professional 2003 some time ago and its been
I bought Office professional 2003 some time ago and its been running fine on my desktop. I have just bought a HP dv6-2008AX laptop and installed office professional 2003 on that. All programs work OK … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I recently installed Outlook Express in error. I normally
I recently installed Outlook Express in error. I normally run OUtlook 2003. When I click on the Outlook icon on my desktop I get an error message that states "Cannot start MS Office Outlook. MAP132.DL… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
Trying to sync blackberry with outlook 2007 (linked to windows
Trying to sync blackberry with outlook 2007 (linked to windows live by with vista 64). Get error message saying - MICROSOFT OUTLOOK CONNECTOR ERROR X no available message stores. Tried sysem recover, … read more
Bachi
Bachi
Software Engg
Bachelor's Degree
102 satisfied customers
I have an OST file that I am trying to import to my MSOFFICE
I have an OST file that I am trying to import to my MSOFFICE and it is telling me that I don't have permissions to import the file. How do get past this?… read more
Todd G
Todd G
Bachelor\u0027s Degree
77 satisfied customers
I have puchased a new computrrunning Vista home. I am tryig
I have puchased a new computrrunning Vista home. I am tryig to install my office 2003 on this computer but get anerror message MAP132.DLL… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
MAPI ERROR- I just installed Vista Ultimate 64bit in my work
MAPI ERROR- I just installed Vista Ultimate 64bit in my work PC. I am trying to send an e-mail out of an Alpha 5 database and get a MAPI error. I get the same error whether using Windows Mail or Windo… read more
shibaranjan
shibaranjan
had done TCS related projects it college
Master's Degree
82 satisfied customers
I tried to install Office 2007 then decided to uninstall it.
I tried to install Office 2007 then decided to uninstall it. I installed Office 2003 again and now when i try to log onto Outlook the message 'cannot start microsoft office outlook.MAPI32.DLL is corru… read more
NeOh
NeOh
Software Engineer
Bachelor's Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x