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The computer is an HP Pavilion dv9700. It connects to the…

Customer Question
The computer is an HP...
The computer is an HP Pavilion dv9700.

It connects to the internet for e-mail but as far as other services are concerned, for example google it displays a message that "Internet Explorer cannot display this page"
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/21/2010
Tech Support Specialist: Cris, Support Specialist replied 8 years ago
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 7,018
Experience: 10 years of IT experience in both business and residential.
Verified

Please download/save ComboFix and run it to remove these infections. Please follow my instructions.

 

Reboot your PC, when it rebots and your PC logo screen appears (HP, Dell, Acer, etc..) start tapping F8 repeatedly, that will bring up advanced options. Scroll up to "safe Mode with Networking" then hit Enter.

 

Try to run COMBOFIX and it will take about 5 minutes to complete tops. The Microsoft Level 2 Techs use this and nothing gets past it. This is a FREE scan and it does not install anything on your computer, it runs from the command prompt!

 

Download Here >>>>>> http://www.combofix.org/downloadlink.php <<<<<

 

1) Save it to your desktop

 

2) Run It

 

(IMPORTANT) Click OK to continue on those popup messages from combofix, DO NOT disable the anti-virus, just click OK to go on and you might have 3 different OK boxes to pop up, and if it ask to download the recovery console just click no.

 

When it is done, you will get a notepad with the report. If anything was deleted it will show you at the top like this....

 

(((((((((((((((((( other deletions )))))))))))))))))))

 

Here is you a guide just in case you want to see what happens.

 

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

 

After that, close the notepad, restart your computer, and everything should be back to normal.

 

 

 

 

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Customer reply replied 8 years ago
I have Windows Vista not Windows XP
Tech Support Specialist: Cris, Support Specialist replied 8 years ago
Where you able to run the combofix software?
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