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I have a Dell that I am trying to reformat and I got to BIOS…

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I have a Dell that...
I have a Dell that I am trying to reformat and I got to BIOS but it doesn't get to the place where I can ok a reformat.

After an hour last night I gave up but I still need to get this Dell going.

Is there anyone there who can continue to hel me???
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/21/2010
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2,405
Experience: BTech(IT)
Verified
Hello,

Thanks for using JustAnswer

Reboot the computer and press CTRL + F11 to start recovery




Regards

Sibu
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Customer reply replied 8 years ago

It still just says f1 to retry boot, f2 for setup utility

f1 won't do anything, f2 takes me to the same page (BIOS) and I cannot get it to do anything.

 

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Just after reboot press and hold CTRL and press F11
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Customer reply replied 8 years ago

I did, same results.

If I can't get it to continue with format is there a way to get back to the computer desktop?

I have been working on this for about 6 hours. I'm about to throw it in tomorrows trash. (just kidding)

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Do you want to transfer data to desktop from laptop hard disk ??

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Customer reply replied 8 years ago

No, this computer is so full of stuff, it takes it 5 min just to sign on. I am trying to clean out everything. I have saved all we might need. I have done my laptop before and everything went on schedule but this time I am stuck. I am a gr-grma and not real computer savvy, but I am usually good with directions.

 

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
DO YOU HAVE WINDOWS XP DISC ?
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Customer reply replied 8 years ago

Yes, it is in the cd drive.

 

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Reboot the computer and press F10 or F12 to start boot manager and select CD drive and enter
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Customer reply replied 8 years ago

It also takes me to the f1 & f2 options from my 1st note

 

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Okk
Do you have dell recovery disc ?
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Customer reply replied 8 years ago

Dell System Software disk as well as Windows XP..yes

 

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Put that system software disc and reboot
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Customer reply replied 8 years ago
I ahve to reboot by pushing the button as I don't have access to the restart or anything else. OK Here goes
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
OKay
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Customer reply replied 8 years ago

Still nothing. I am back on the BIOS Version page

Tha ctrl+F11 didn't work either.

I think I will give up for tonight. It is almost 1 am here. I will wait one more response from you

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
I am also out of ideas

I will opt out and open to other experts to help you
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Customer reply replied 8 years ago

Can I get on for the same money tomorrow? Cause I am giving up on it for the night

 

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Yes sure ..
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Customer reply replied 8 years ago
Is there someone there who can continue to help me?
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
You will be notified by email when other expert joins you
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