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Hi there,I am having trouble with the power on my laptop.

Customer Question
Hi there, I am having trouble...
Hi there,

I am having trouble with the power on my laptop. I originally thought it was the battery so I replaced it, then replaced the ac adapter. However despite these changes everytime i plug my ac adapter in my computer freezes. Nor will it boot in with the power chord in except in safe mode. So generally I try to boot the computer with the power chord out and then try to seakily put the power chord in. But alas it freezes and locks as soon as i connect it. Please help it is extremely frustrating. Umm i have been waiting for 20 mins now ... is anyone there/ can anyone help?

Thanks
scott
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/21/2010
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2,405
Experience: BTech(IT)
Verified
Hello,

Thanks for using JustAnswer

HAve you replaced with original ac adaptoor ??

Please remove the battery and connect AC adaptor directly and power ON

and let me know


Regards

Sibu
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Customer reply replied 8 years ago
I am using the laptop at the moment in safe mode if I save this page to favouristes will i get straight back to this page?
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Yes sure
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Customer reply replied 8 years ago
no its not original ac adapter and when i removed battery and tried to reboot in normal windows mode it tries to boot and then just shuts off .
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
OKay

then the DC jack is faulty and needs replacement

may I know the laptop model number ?
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Customer reply replied 8 years ago
Satellite A200; Part Number PSAF6AH01N; Model Number-0277130470Q
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
You need to replace the DC jack if the adaptor is OK

this will cost around 35 usd

http://www.laptoppartsexpert.com/i-786605-dc-jack.html
Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2,405
Experience: BTech(IT)
Verified
Sibu and 87 other Computer Specialists are ready to help you
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Customer reply replied 8 years ago
oh cool thanks thought that may be the case... ut one thing i don't understand is how can it work in safe mode but not normal mode?
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
YEs ...

Try this

in SAFE mode

gooto Start>>All Programs>>Accessories>>Run

type msconfig

and click on startup tab

and uncheck all items and reboot

then check in normal mode
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Customer reply replied 8 years ago
will i be able to get back on the net?
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
YEs ...

If any problem you can recheck any time in safe mode also
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Customer reply replied 8 years ago
cool ill try it
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
GOOD LUCK
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Customer reply replied 8 years ago

one more thing sorry..:) i replace my battery to this i take it?

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Yes


You must replace with original power adaptor and battery
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Customer reply replied 8 years ago
umm.. i dont have original power adapter it died... why is it important to have original stuff? I know they always say to use original but its a bit of a rip off
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
yes ...you can use replacement having same spcification
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