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why dosnt my new windows 7 work/ I hhad vista previouslyand…

Customer Question
why dosn't my new windows...
why dosn't my new windows 7 work/ I hhad vista previouslyand it will no longer support my office 2007, my email address book and my web cam.
I purchased the windows 7 home premium upgrade.
Please help me restore my system

John HENTHORN
Submitted: 8 years ago.Category: Computer
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Answered in 20 minutes by:
6/21/2010
Tech Support Specialist: Robert M., Consultant replied 8 years ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,485
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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do you want to try to get them working under win 7 or do you want to restore your vista system ?
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Customer reply replied 8 years ago
i I want to operate win 7
Tech Support Specialist: Robert M., Consultant replied 8 years ago

give me the exact make and model number of the webcam. i will try to find a download for it.

 

the ms office should work. try uninstalling and reinstalling it using the control panel add remove programs.

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Customer reply replied 8 years ago

 

My webcam is a microsoft model....i rgJohnret that I do not have the model numbe

Customer reply replied 8 years ago

 

Webcam is a microsoft model serial number unknown.

Tech Support Specialist: Robert M., Consultant replied 8 years ago

try unplugging it

go start menu / control panel / system and security / device manager.

locate the webcam under imaging devices

highight it and press delete on your keyboard

 

reboot your computer.

plug it into a different usb port if possible

 

it may pick it up with better drivers.

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Customer reply replied 8 years ago

 

I regret to tell you that there has been no solution that has worked

Tech Support Specialist: Robert M., Consultant replied 8 years ago

unless you can find me the exact model number i cant find the drivers for you.

i will tell you that the upgrade versions of win 7 do not work anywhere near as well as the complete versions. and many computers and devices are just not compatible with it. even those that are compatible often need bios upgrades to make them so.

what make and model computer is it ?

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Customer reply replied 8 years ago

 

My computer is a Lenovo with intel core2 duo. S/N L389617

 

The model is known as a "Thinkcenter"

Tech Support Specialist: Robert M., Consultant replied 8 years ago

you can find the drivers here but i need a more specific model number to get you any closer

 

http://www-307.ibm.com/pc/support/site.wss/tctr-matrix.html

 

you might also try downloading and installing a new trial version of office 2007 if you have the original key code you should be able to make the copy legal ( not trial ) by entering it.

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