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THANK YOU ...i CANOT PRINT FROM MY COMPUTER SINCE I HAVE…

Customer Question
THANK YOU ...i CANOT "PRINT"...
THANK YOU ...i CANOT "PRINT" FROM MY COMPUTER SINCE I HAVE MY "VISTA" SET-UP. WHAT GOES? THAT IS THE MAIN FUNCTION FOR HAVING MY PRINTER (HP). PLEASE HELP.
ROBERTA HANNA

LATER..., WHAT IS GOING ON ?. MY ASAP STOPPED WORKING. YOU HAVE NOT ASKED FOR MY e-mail [email protected] please respond.
thank you.
Submitted: 8 years ago.Category: Computer
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Answered in 2 hours by:
6/20/2010
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,158
Experience: Certificate Course In Computer Maintenance
Verified
Hi,
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.

Can you please let me know the exact model no. of the printer?
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Customer reply replied 8 years ago

THANK YOU FOR YOUR REPLY TO MY REQUEST. MY COMPPUTER IS A "GATEWAY". SURE WOULD BE NICE TO BE ABLE TO "PRINT" WHAT COMES UP ON MY SCREEN. vISTA IS WHEN PROBLEMS STARTED.

THE PROBLEM STARTED SOME TIME AGO. NOT CONSISTENT. , NEVER KNEW IF I COULD PRINT WHAT WAS ON THE SCREEN.

I DO A LOT OF COPYING INSTRUCTIONS, SOME TIMES PAGES FROM THE COMPUTER AS HOW TO DO CERTAIN THINGS, LIKE CROCHET, ETC.

CERTAINLY IS SIMPLER AND LESS TIME CONSUMING TO PRINT WHAT COMES ON THE SCREEN.

Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
Ok
Now can you please let me know the exact model no. of the printer and the error message that you get?
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Customer reply replied 8 years ago
MY PRINTER IS HP OFFICEJET PRO L7680
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,266
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Hi,

Please remove the cable connecting your printer to the computer. Then click on one of the two links below to download the printer driver software. Then install it and connect the cable when the installation prompts.

HP Officejet Pro Basic Software and Driver
HP Officejet Pro Full Feature Software And Driver

Thanks,
-Viet
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