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I bought a 750gb western digital passport. When I first plugged…

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I bought a 750gb western...
I bought a 750gb western digital passport. When I first plugged it into my computer, my computer was ing the device. However, now my computer will not see it at all.
Submitted: 8 years ago.Category: Computer
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Answered in 23 minutes by:
6/20/2010
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 years ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,064
Experience: B.Sc. Computer Science with Honors
Verified

Thank you for contacting Justanswer.com.

 

Please perform the below steps:

 

Step 1: Disable 1394 connection

To do the same click start .control panel..network and internet...

in the window that opens please check for any connection named 1394 connection.

if you see the same, right click on the connection and disable it.

 

Step 2: Download and install the WD drivers and software for the drive from the below link by selecting the product that you are using

WD Drivers and software

 

Please check for functionality and let us know so that we can assist you further in case this does not work.

 

 

 

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Tech Support Specialist: Michelle, Computer Support Specialist replied 8 years ago

Hi,

 

I am suggesting another step that you can also try.

 

Download and install Tweak UI tool that helps in optimizing windows and is very helpful in cases wheein devices do not get detected.

 

TweakUI for windows 7

 

after installation check and see whether the device gets detected in my computer using tweakui.

 

do let me know in case you face any difficulty.

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