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i have a dell pc i got used and i cant get into it because…

Customer Question
i have a dell pc...
i have a dell pc i got used and i cant get into it because i dont know the user screen name. how do i get past that?
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/20/2010
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2,405
Experience: BTech(IT)
Verified
Hello,

Thanks for using JustAnswer

If you want to do factory reset

then reboot the computer and press CTRL + F11 to start restore process


Regards

Sibu
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Customer reply replied 8 years ago
the problem is getting past the windows xp sign in where you put in a code. will not let me log into the computer
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
DO you want to do a factory reset or recover password ?
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Customer reply replied 8 years ago
i would like to get the pasword if possiable.
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Okkk


goto above link and download the iso file

then click the below link and download iso recorder

http://isorecorder.alexfeinman.com/v2.htm

then use it to burn .iso file onto a CD


then put the CD and reboot the computer ...

after that you can view the password
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Customer reply replied 8 years ago

that did not work

 

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Okay

then try to do factory restore by pressing CTRL + F11 just after reboot
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Customer reply replied 8 years ago
that only takes me to the boot menu. did not complete. what else can i do?
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Sorry

I am out of ideas

I will open this to other experts
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Customer reply replied 8 years ago
Relist: Inaccurate answer.
Tech Support Specialist: Renju, Computer Software Engineer replied 8 years ago
Renju
Renju, Computer Software Engineer
Category: Computer
Satisfied Customers: 354
Experience: I have more than 5 years of experience in computer industry
Verified
Hi,

I will try to assist you further on this problem.

Have you tried to log into your system in safe mode. Do you get login screen even when you try to boot in Safe mode. ?
(To boot in safe mode, keep tapping F8 while windows is starting (You to start tapping even before windows logo appers on your monitor))

Post me your results for further assistance.
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