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I have a Photosmart c309 all in one printer I bought last Christmas,and…

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I have a Photosmart c309...
I have a Photosmart c309 all in one printer I bought last Christmas,and I am about ready to through it through the damn window. This the forth HP I'v had and they have been great,but this user unfriendley thing is something else. Every time I want to scan a picture to print on a CD/DVD I can't get the soft ware to where I can import it to the dish printing part of the software. It's making me crazy. Why does this have to be so dificult.
Submitted: 8 years ago.Category: Computer
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Answered in 22 minutes by:
6/20/2010
Tech Support Specialist: Brett Philp, Computer Support Specialist replied 8 years ago
Brett Philp
Brett Philp, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience: IBMer with tons of experience - here to help you :)
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Is your printer the c309a or the c309c model?
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Customer reply replied 8 years ago
It's a c309a.
Tech Support Specialist: Brett Philp, Computer Support Specialist replied 8 years ago
Most of the software for your printer has been updated by HP since you bought yours so I recommend downloading all the components at this site and reinstalling them to see if that's helpful. Likely the only one that isn't required is the firmware since it was made in July 2009

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=nz&dlc=en&sw_lang=&product=3737195#N1387
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Customer reply replied 8 years ago
There already has been a update done,back when I bought it. That part of the software was not working at any level.
Tech Support Specialist: Brett Philp, Computer Support Specialist replied 8 years ago
As I said... since you bought it HP has provided 7 more updates at the site I provided. You need to install each of them one at a time from the site I provided.
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Customer reply replied 8 years ago
I'm sorry, lost that site you provided, I'll try that,thank you.
Tech Support Specialist: Brett Philp, Computer Support Specialist replied 8 years ago
Let me know how you make it... the updates can be downloaded at http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=nz&dlc=en&sw_lang=&product=3737195#N1387
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