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I try and start Outlook 2010 and get an error message stating…

Customer Question
I try and start Outlook...
I try and start Outlook 2010 and get an error message stating that cannot start outlook.
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/20/2010
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15,908
Experience: 20 years of experience building, fixing and servicing PCs and operating systems.
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Chat Conversation Started
James :

Does the error say anything else?

James :

Hello?

Customer:

No

James :

Okay.

James :

Please click Start, and type in the box:

James :

outlook /resetnavpane

Customer:

All I get was can not start outlook

James :

did you try what i just said?

Customer:

Yes

James :

and got the same error?

James :

Did you get the same error when you tried?

Customer:

Yes I did

James :

Did you just install Outlook 2010, or were you using it for a while?

Customer:

I have been using since it was released on Tuesday

James :

And did anything happen, like a crash ?

Customer:

No

James :

Click Start, type Mail, and click Mail on the list.

James :

Click Data Files, click Add, and add a new data file.

James :

Then click that data file, and click set as default.

James :

Then try to start outlook again.

Customer:

I I try it and all i get cannot open need more memory

James :

How much memory do you have in the computer?

Customer:

2 GB

James :

How about disk space, got enough free?

Customer:

I got 16.3 GB free

James :

Okay, that's good.

James :

Let's try to restore the system to a date/time when it worked properly.

James :

Click Start, and go to Programs-->Accessories-->System Tools
Click System Restore
Follow the prompts to restore your system to a date when your'e certain it was working properly.

After you reboot, your system will be just as it was at the date you selected.

Customer:

I will do that and see what happens

James :

Great, thank you.

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