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REPORTING A SPAM PROBLEM, SENDING FROM MY E MAIL ACCOUNT THE…

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REPORTING A SPAM PROBLEM, SENDING...
REPORTING A SPAM PROBLEM, SENDING FROM MY E MAIL ACCOUNT
THE NAME [email protected] AND A NEW ONE SENT THIS MORNING AS A MASS E MAIL TO ALL MY LIST. hould I change my e mail address, password? PLEASE ADVISE, EVERYONE IS NOT WANTING TO OPEN ANY E MAILS FROM ME,
Submitted: 8 years ago.Category: Computer
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Answered in 3 minutes by:
6/19/2010
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Maggie P
Maggie P, Computer Support Specialist
Category: Computer
Satisfied Customers: 527
Experience: 30+yrs computer experience, HNC Computing, Microsoft Certified Professional, CompTia A+, ASAP, UNITE
Verified
Hello and thank you for using JustAnswer,

You may be infected with malware, if so then you should either change the password XXXXX a known clean computer or wait until we finished cleaning the computer here.

Please download and install the HijackThis installer from http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download. Allow it to install to the default location. Open HijackThis and click 'Do a system scan and save a logfile'. When the scan has completed the log will open in Notepad. Please copy/paste the entire log here
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