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Greetings, I have a Blackberry 8330 connected to my Dell…

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Greetings, I have a Blackberry 8330...
Greetings,

I have a Blackberry 8330 connected to my Dell Laptop. When exectuting the Media Manager app in the Blackberry Desktop Mgr s/w with the 8330 connected (USB) I get a Runtime Error in the Roxio Media Manager9 pgm: R6025 -pure virtual function call. Googling this revealed no specific Roxio tips and more than one "we can fix your problem for f(r)ee. Any suggestions before I spend my hard earned $$ to resolve?
Thanks in advance,
-bill in AZ
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/19/2010
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2,682
Experience: 4+ yrs of Hardware & Software Troubleshoot exp
Verified
Hi ,

Welcome to JustAnswer

1. Close all open applications, especially Roxio applications. if the device manager is set to open on startup disable it. (right click on the BB device Manager next to the clock and uncheck the box at the bottom.) Restart your computer.

2. DO NOT OPEN THE DEVICE MANAGER.

3. Open 'my computer'

4. Double click on the 'C:' drive and browse to 'C:\Documents and Settings\USERNAME\Application Data\Roxio' where 'USERNAME' is the name of the user you are currently logged in as. (if you don’t see the folder it is either hidden or you are using redirects) you can look up how to unhide files and folders someplace else. And your sys admin will know where the redirects are going if you are on a business network.

5. Right click on the 'MediaManager' folder and choose rename

6. Call the folder 'MediaManager.old'

7. Now try launching the Media Manager

Thanks & Regards

Satchi
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Customer reply replied 8 years ago
Did exactly as advised. Restarted Desktop Mgr. System created a new (and empty) MediaManager folder. Problem remains.
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
click on start, run, type msconfig, click on services, Uncheck all roxio programs, restart pc, try again.
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Customer reply replied 8 years ago
Same problem.
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
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Customer reply replied 8 years ago
Then what?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Then reboot and start Blackberry media manager
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Customer reply replied 8 years ago
OK, working on it. Need to download and install the uSoft Wind install cleanup s/w
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes
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Customer reply replied 8 years ago

Still trying. No luck. Seems Windows Installer (Roxio Media Mgr) is trying to uninstall the cert file for Roxio. Since it was already deleted and removed from Recycle, it does not exist. I have copied the Reg file but am reticent to proceed with further instructions since the windows installer still thinks Roxio is installed. (I removed all Roxio and Sonic per instructs on weblink you provided. What to do?

 

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
follow these steps

Step One
Open Task Manager.
In Applications, right click on the RMM install process
Left click on Go TO PROCESS
This step puts you on ISUSPM.exe.
Left click on END PROCESS

This only works until your next start. In the meantime, you will not be able to install anything else as RMM install is
running in the background. GRRRR.

Step Two
Go back to Task Manager, select PROCESSES
Find msiexec.exe
Left click on it and left click on END PROCESS

Step Three
Uninstall Blackberry Destop Manager and Roxio Media Manager

Step Four
Download and run Windows Install Clean Up utility from: Description of the Windows Installer CleanUp Utility. If it it errors out because another install program is running, repeat Step Two

Step Five
Using Windows Install Clean Up utility, remove all instances of Roxio programs (I showed about four or five) If you are using Roxio for other things (after this I
can't imagine why), you can try to be selective. My strong advice would be to find alternative programs.

Step Six
Download and install Blackberry Desktop Manager without Roxio Media Manager. Get yourself a card reader and you can easily drag and drop from your hard drive to your media card.

source : http://forums.crackberry.com/f5/roxio-media-manager-all-jacked-up-10328/
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Customer reply replied 8 years ago
Cannot get past the uninstall of DT Mgr. It says another process is already running.
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Press Ctrl + Alt + Delete to bring task amanger

and select the process and end task it
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Customer reply replied 8 years ago
Unable. At this point the DT Mgr Unistall process in frozen. As part of the uninstall, it is trying to remove the Roxio Media Mgr. And, as we both know, that is unable to complete because it cannot find the cert file. I cannot terminate the process associated with either since they are both using msiexec.exe. What to do?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
okk

reboot and try again
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Customer reply replied 8 years ago
still working on it. had to dnld bby s/w. have reinstalled roxio and am deleting it.
Customer reply replied 8 years ago

OK. System is now working again. Had to dnld and reinstall DT Mgr. Had to reinstall, delete, then reinstall Roxio. The instructions you provided were informative but did not resolve my problem. It seemed like you just forwarded related material without engaging me. I experimented with this service to determine value and would have paid more if I felt more like a valued customer with a problem. As it was I spent over two hours following your directions and ended up with my own solution (after spending another 90 mins on my own).

 

I believe this service is valuable and I will try it again. But I cannot justify payment for spending over two hours of my time on empirical resolutions.

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okay ...

Then dont ACCEPT the solution ..


Thanks for ur time
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