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I cant get av security suite off my computer. I was told…

Customer Question
I can't get av security...
I can't get av security suite off my computer. I was told to load combofix to remove it but when I did this I got a message when I tried to run it that it could lead to unpredictable results or possible machine damage and it told me to disable these scanners before clicking ok. Now I don't know what to do. Any ideas?
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/18/2010
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
Verified

Hi,

 

Have you run combofix?

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Customer reply replied 8 years ago

tried to but before it even got started it gave me this message

 

Cobofix has detected the following realtime scanner(s) to be active

 

Antivirus:AV Security Suite

 

Antivirus and intrusion prevention programs are known to interfere with ComboFix's running, this may lead to unpredictable results or possible machinedamage

 

Please disable these scanners before clicking ok

 

Sooo I didn't click ok and didn't know what to do from there

Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Restart the computer in safe mode and try to run it again:

 

Restart the computer >

Press and tap F8 while restarting >

Choose safe mode with networking.

 

Once you are into safe mode, try running combofix again. See what happens, if you need further help, let me know.

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Customer reply replied 8 years ago
ya I tried that too already and it did the same thing to me. same message
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Download and install malwarebytes free version: http://tinyurl.com/d5jtuz


Run a full system scan using it.(Normal and Safe mode).

 

See if that makes a difference.

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Customer reply replied 8 years ago
k I will try this and if it works I def. will accept answer. It may take me a few min though, I'm pretty slow with computers
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Surely take your time. I may go from my desk for a while, and will respond as soon as I come back. So don't worry. Its late night here around 4 am.
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Customer reply replied 8 years ago

This didn't work either. any other suggestions?

Tech Support Specialist: Elijah, Computer Support Specialist replied 8 years ago
Elijah
Elijah, Computer Support Specialist
Category: Computer
Satisfied Customers: 133
Experience: 20+ years of experience in the field, Bachelor of Science in Computer Information Systems
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hello my name isXXXXX would like to assist you if possible.

Try this free program called absolute uninstaller from www.glarysoft.com.
This is a special program that uninstalls programs that are difficult to get rid of. The uninstaller provided by most vendor and Microsoft are often inadequate.

Let me know how it turns out.
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Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
What happens when you tried MalwareBytes?
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Customer reply replied 8 years ago

MalwareBytes says no infections found but once again when trying to load free avg says av security suite is still there. trying stopzilla now it was just something I found as i did some research online last night. Anything else I might try if this doesn't work?

Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

You need to change LAN settings of your Internet explorer first and try running combofix: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

 

This is the detailed guide: http://www.bleepingcomputer.com/virus-removal/remove-av-security-suite

 

Let me know, how it goes.

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