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OK, i am a little frustrated. I spent 2 hours earlier with…

Customer Question
OK, i am a little...
OK, i am a little frustrated. I spent 2 hours earlier with a tech and this problem is fairly simple. I had this problem last week when i installed something and remember 90 percent of how to fix it.

Earlier today, i updated a servcie pack for my 2003 bacis edition. When it was completed i cannot get on my outlook. It says i have corrupt file mapi32.dll. This was the same problem i had before. Basically i had to get to that file and rename it. The way i did was going thru a series of steps like my computer/user/etc/etc/etc/ until the file came up. I just cannot remember how i got there. The previous tech would not listen to this and kept trying to get me to type this file in the search box. i could get the file up but i could only delete it, not re name it.

Can you please give me instructions on how to get there to re name this file mapi32.dll

Thanks,

Perry
Submitted: 8 years ago.Category: Computer
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Answered in 7 minutes by:
6/18/2010
Tech Support Specialist: tbwhite2040, Computer Support Specialist replied 8 years ago
tbwhite2040
tbwhite2040, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,002
Experience: 8 years Computer Support Specialist County School System, 3+ years Networking Specialist
Verified

Hello,

 

Are you using Microsoft Outlook or Outlook Express?

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Customer reply replied 8 years ago
<p>OUTLOOK</p><p>Are you there??</p>
Tech Support Specialist: tbwhite2040, Computer Support Specialist replied 8 years ago

I think this is what you want

 

Close all open programs.
2.In the C:\Windows\system32 folder, locate the Mapi32.dll file. Rename this
file "Mapi32.old."
3.Click Start, click Run, type fixmapi.exe, and then click OK.
4.Restart the computer.

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Customer reply replied 8 years ago
ok, I'll try
Tech Support Specialist: tbwhite2040, Computer Support Specialist replied 8 years ago
OK Let me know the results
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