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My PIXMA MP160 wont print saying that the power is off or…

Customer Question
My PIXMA MP160 won't print...
My PIXMA MP160 won't print saying that the power is off or the cable is not connected when the power is on and the cable is connected. Please help, Barbara
Submitted: 8 years ago.Category: Computer
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Answered in 16 minutes by:
6/18/2010
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2,682
Experience: 4+ yrs of Hardware & Software Troubleshoot exp
Verified
Hi ,

Welcome to JustAnswer

On printer Power indicator is ON or not ??

Thanks & Regards

Satchi
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Customer reply replied 8 years ago
It is on, and the green lite is lit
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okay please change the USB cable

that seems to be faulty
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Customer reply replied 8 years ago
I have changed it and it still doesn't work.
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okay

Please check the USB cable port on the printer that might be loose
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Customer reply replied 8 years ago
I have, it is not loose. Here is what the response is when I try to print, "the printer is off line"
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
goto control panel>>Printers

ther right click on canon printer>>Make It online
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Customer reply replied 8 years ago
Click, "use printer online"?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes
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Customer reply replied 8 years ago
I did, now what?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Can you print now ?

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Customer reply replied 8 years ago
No, I still cannot print and since you disconnected me, I'm giving up on "Just Answer" and calling Canon directly. Also, I'm not paying you the $18 !
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okay
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