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SOMEONE IS SENDING UNWANTED EMAILS TO MY CLIENTS USING MY EMAIL…

Customer Question
SOMEONE IS SENDING UNWANTED EMAILS...
SOMEONE IS SENDING UNWANTED EMAILS TO MY CLIENTS USING MY EMAIL ADDRESS. IT APPEARS THAT THEY GOT INTO MY EMAIL ADDRESS FLIE AND USING MY CLIENTS EMAIL TO SELL THEIR PRODUCTS. WHAT CAN I DO TO STOP THIS.


CHRIS
Submitted: 8 years ago.Category: Computer
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Answered in 3 minutes by:
6/18/2010
Tech Support Specialist: Computer Engineer, Computer Support Specialist replied 8 years ago
Computer Engineer
Computer Engineer, Computer Support Specialist
Category: Computer
Satisfied Customers: 664
Experience: Master in Computer Science
Verified
Hello,
Thank you for using justanswer.com
I am here to assist you regarding your problem

it seems your account has been compromised, I suggest you for changing your password XXXXX security questions, then do a full virus scan. It would be wise to inform your contacts that you didn't send it and not to click any links, because it is a virus.
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Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there, and welcome to JustAnswer

 

This is most likely due to an infection on your computer.

 

To stop this behavior please do the following.

 

Download (for free) the following programs. Install them and perform a full scan to remove the infection. They will remove any Malware or Spyware you may have causing this

 

http://www.malwarebytes.org/

 

http://www.safer-networking.org/en/download/index.html

 

 

Then in your email account, you need to change your security question as well as your alternate email address in addition to changing your password XXXXX they cannot regain access.

 

Please do not hesitate to contact me if you require any additional information

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