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No emails are coming through to the following account - [email protected]

Customer Question
No emails are coming through...
No emails are coming through to the following account - [email protected] (password XXXXX XXXXX)

The account is in the name of Philippa Lewis.

There should be a lot of emails in the In Box but when we go in, there's nothing there.

Can you please look into this and let me know. My work email address is - [email protected] or telephone number is XXXXX 9331 7117.

Regards,

Jenny Hungerford
on behalf of Philippa and XXXXX XXXXX
18 Bullecourt South Rod
MOSMAN NSW 2088
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/17/2010
Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
bineesh
bineesh, Computer Support Specialist
Category: Computer
Satisfied Customers: 767
Experience: MCSE and MCP Certified Engineer
Verified
Hi,

Thanks for using Just Answer..

Please let me know are you using any outlook or only through web mail.

How long old this account ..Let me know yahoo plus or normal yahoo.

yahoo plus you have to pay the money ..

Let me know these information's I can help you on this..
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Customer reply replied 8 years ago

Hi Bineesh,

 

Philippa Lewis, the owner of this account, is away on holidays and unfortunately I don't know the answers to your questions. I am her assistant and she asked me to try and get this fixed on her behalf while she is away. I believe she has had the account for quite some time but I can't answer your questions.

 

Jenny

Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
Hi,

The yahoo user ID will be free one..

And also if this account is not checked for 1 or 2 year they will clear all the mails..


Please check these links to find out solution..

LINK

Also the same issue phasing other users also..

LINK


I will suggest you to take yahoo mail plus ..for this you will get support from yahoo..

If any mails are given they will recover and give to you..

yahoo mail plus.
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Customer reply replied 8 years ago
She uses her Yahoo account all the time so I don't think this answer is correct.
Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
Then let me know she is accessing mails through outlook or any other e-mail programs..

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Customer reply replied 8 years ago
She's away on holidays but I've just emailed her to try to find out. Can I email you again later in the day?
Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
Please check and get the informations I can help you ...

If she is using outlook ..login in to yahool page check whether the mails are there or not..
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Customer reply replied 8 years ago

 

But I think that's what she's been doing while she's away on holidays and she said all her emails have disappeared from her dapulucan email address.

Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
Please check here..

LINK

Login with her password. and user ID..

Check whether the mails are there..
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Customer reply replied 8 years ago

 

 

I tried 3 times to log in but it wouldn't go through. I used the full email address and then the password XXXXX is 110358.

Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
Dont try more than this..

It will got locked ..Check with your boss itself password XXXXX XXXXX or not..
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Customer reply replied 8 years ago

 

Password XXXXX XXXXX right. I have found out that she accesses her Yahoo account through Outlook and the account has been in existence for many years.

Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
What the message you are getting trying to access the yahoomail..

Is it password XXXXX or user ID wrong..
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Customer reply replied 8 years ago

 

It just keeps saying enter your User ID (which is the full email address) and that's what I did 3 times. It won't let me log-in.

Customer reply replied 8 years ago

 

Can you help me or not?

Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
If this ID configured on outlook and then mails are downloading in to that system..

Have to check in that system itself .where the outlook configured..

Please try to sign on the yahoo mail , check and let me know..
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Customer reply replied 8 years ago

 

Unfortunately the Tech Support was unsuccessful. We have managed to sort out the problem ourselves.

Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
Hi,

Happy to hear you..

Let me know how did you done this..
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