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I am using microsoft office 2007, I have a problem when I receive…

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I am using microsoft office...
I am using microsoft office 2007, I have a problem when I receive new email in the send/receive function it gives an error and no new email is downloaded?
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/17/2010
Tech Support Specialist: Mr. Clark, Computer Engineer replied 8 years ago
Mr. Clark
Mr. Clark, Computer Engineer
Category: Computer
Satisfied Customers: 3,214
Experience: Career IT Professional & Director of Information Technology
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Welcome to JustAnswer.

What is the error given? Please give the exact message if possible.

Thank you.
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Customer reply replied 8 years ago
When I press the send/receive function I see the small box indicating the processing, the first line is completed at the second line (receiving) it flashes error and the box closes no new email is received.
Tech Support Specialist: Mr. Clark, Computer Engineer replied 8 years ago
Okay. When was the last time your e-mail worked correctly? And what is the domain of your e-mail (everything past the @ sign (i.e. @aol.com))?

Thanks.
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Customer reply replied 8 years ago
our domain name is XXXXX XXXXX last time I received email ws last week Friday.
Tech Support Specialist: Mr. Clark, Computer Engineer replied 8 years ago
Is this domain owned by you or do you work for a company that owns it?
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Customer reply replied 8 years ago
this domain is owned by me
Tech Support Specialist: Mr. Clark, Computer Engineer replied 8 years ago
Okay. Can you go into Tools -> Email Accounts (or Account Settings) -> highlight your e-mail account and click Change

Be sure that your incoming and outgoing mail servers are correct as well as your username/password XXXXX press Test Account Settings.

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