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i can not log into my email account....any thoughts I click…

Customer Question
i can not log into...
i can not log into my email account....any thoughts? I click on yahoo mail and get internet explorer cannot display the webpage. I can get on to yahoo's main page but that's all. i also get the same problem with facebook.
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/17/2010
Tech Support Specialist: Aziz, Computer Operator replied 8 years ago
Aziz
Aziz, Computer Operator
Category: Computer
Satisfied Customers: 185
Experience: 5 years of experience in this field
Verified
Have you tried through another browser?



Thanks




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Customer reply replied 8 years ago
no i have not.....it worked fine before though and one day just randomly stopped working....
Tech Support Specialist: Aziz, Computer Operator replied 8 years ago
Go to reset the internet explorer:



Exit all programs, including Internet Explorer (if it is running).



click Start. Type the following command in the Start Search box, and then press ENTER:
inetcpl.cpl



The Internet Options dialog box appears.



Click the Advanced tab.



Under Reset Internet Explorer settings, click Reset. Then click Reset again.



When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.



Thanks
















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Customer reply replied 8 years ago

did not work...still getting ie cannot display the webpage.....i can not get on to any page that I have to sign in/log in for

 

Tech Support Specialist: Aziz, Computer Operator replied 8 years ago
have you tried any other website to open?
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Customer reply replied 8 years ago

yes i have i can get on to game pages that my kids use....i can do google searches....right now it just seems to be facebook, yahoomail, ebay, hotmail and anything else that I actually i have to log in to to use

 

Tech Support Specialist: Aziz, Computer Operator replied 8 years ago
Then it means someone hacked your yahoo account and as well as you are using the same email address on face book and he also changed the password XXXXX your face book account. To retrieve your password XXXXX can go to through following procedure.



Go to the following link and follow the on screen instructions



"https://edit.yahoo.com/forgotroot/



if you have already tried and did not get recover password XXXXX you should go to the following link to fill the yahoo form to get recover your password.



http://help.yahoo.com/l/us/yahoo/edit/alternate_email/general.html



Thanks












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Customer reply replied 8 years ago

I don't think so as others have tried their email and facebook and cannot log on either....but we can all log on from other computers

 

Tech Support Specialist: Aziz, Computer Operator replied 8 years ago
then i am out of opinion let me opt out to allow other expert to solve your problem



Thanks




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Customer reply replied 8 years ago
thanks for trying
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