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have trouble windows live mail need help

Customer Question
have trouble windows live mail need help
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/16/2010
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
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Hi there, and welcome to JustAnswer

 

Can you provide more detail on the attack attachment please

 

what sort of file is it?

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Customer reply replied 8 years ago
Windows Live Mail-when attempting to open an attachment, such as ab Adobe PDF, Word or Excel File, does not download the file into the temporary internet (email?) files the way it is supposed to. Error message: "C:\Documents and Settings\Karen\Local Settings\Temporary Internet Files\Content.IES\Y5D73JX1\165122427.efx' was not found"
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

ok, do the following please as Mail is linked to Internet Explorer

 

ok, do the following actions please

 

In internet explorer go to tools, internet options, advance and click Reset.

 

Then the general tab, and click delete, then delete again

 

Restart Internet Explorer and test please

 

If this doesnt work go to the below link and click "Fix it"

 

http://support.microsoft.com/kb/923737

 

Restart and test please

 

Let me know if the problem still persists please

 

 

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Customer reply replied 8 years ago
did not work
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

ok thanks for the information.

 

To check, can you please disable the email scanning on your antivirus please. Tell me your antivirus type if you dont know how to do this

 

Also, what happes when you use save as and save the attachement to the desktop?

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