Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

In recent weeks, when I click on a link in a gmail message,

Customer Question
there is what looks like...
In recent weeks, when I click on a link in a gmail message, there is what looks like a puzzle piece with the message "required plug in is not installed". Why? How can I fix it?
Submitted: 8 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
6/16/2010
Tech Support Specialist: Qin Xia, Computer Support Specialist replied 8 years ago
Qin Xia
Qin Xia, Computer Support Specialist
Category: Computer
Satisfied Customers: 950
Experience: Computer hard ware, software, 6+ years
Verified
Hello,

Welcome and I will help you on this.

First could you please let me know what browser are you using to open your Gmail. Internet explorer or Firefox?

Then let me know what link did you click, is it a audio, video, flash or something else?

Let me know. Thanks.
Ask Your Own Computer Question
Tech Support Specialist: Qin Xia, Computer Support Specialist replied 8 years ago
Hello,

It is statement. When you click it, except "required plug in is not installed" displayed on screen, do you any further suggestion show on screen like "Do you want to install xxxxx plug in?

Also, could you right click this link, select "copy link location"

then paste here, I want to know what is the file format of this statement
Ask Your Own Computer Question
Tech Support Specialist: Qin Xia, Computer Support Specialist replied 8 years ago
Hello,


Since it is statement, most likely it is either flash plugin (you can download it here)

Or java plugin, download here

Keep me updated whether you solve the problem

If not, let me know and I will continue to help.

Edited by Qin Xia on 6/16/2010 at 11:12 PM EST
Ask Your Own Computer Question
Customer reply replied 8 years ago
When I tried to download Java, the same message comes up - "the required plug in is not installed". Does it make a difference that I use Google Chrome?
Tech Support Specialist: Qin Xia, Computer Support Specialist replied 8 years ago
Hello,

Sorry to reply you late.

Can you give a try to download this java for Chrome, click here.

Let me know if it works
Ask Your Own Computer Question
Customer reply replied 8 years ago
I tried to install Java 6 Update 20 without success. Yes, I restarted the computer. Java 6 Update 2 was listed before I started, now it is not.
Tech Support Specialist: Qin Xia, Computer Support Specialist replied 8 years ago
Hello,

Can you give a try to click here? this is a Java test page. Let me know the result whether it show Java is working and the version of Java installed.

Thanks. I will continue to help.
Ask Your Own Computer Question
Customer reply replied 8 years ago
I followed the directions to check on the install status. In the Java control panel, nothing happens when I click "Apply"
Tech Support Specialist: Qin Xia, Computer Support Specialist replied 8 years ago
Hello,

Sorry to get back to you late.

You have problem to enable Java in Chrome, try this:

Open Chrome, then click button of "Customize and control google chrome", that "wrench" icon. Then select "Options", then click the tab of "Under the hood", then click "Clear browsing data" button first, the select all options, and then click "Clear browsing data" button. Then click "Content settings" button, under JAVAScript tab, select "Allow all sites to run JAVA script". under Plugins tab, select "Allow all sites to use plugins".

Then close Chrome and reopen it, let me know if it works.

If still not working, follow this:
Before sure you have internet explorer of firefox as alternative browser

1. Uninstall google chrome (from Add/Remove program)
2. Uninstall the java you have (from Add/Remove program)
3. Open Internet Explorere or Firefox and sownload Java 6 update 20
4. After that, then download google chrome (click here) and restart computer.

Keep me updated.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Qin Xia Your Own Question
Qin Xia
Qin Xia
Qin Xia, Computer Support Specialist
Category: Computer
Satisfied Customers: 950
950 Satisfied Customers
Experience: Computer hard ware, software, 6+ years

Qin Xia is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I had spam messages yesterday that my Microsoft would be
I had spam messages yesterday that my Microsoft would be erased unless I answered them. I shut down my computer, when I went back to it I couldn't get into my Microsoft puzzles. Now what? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
Adobe PDF browser plug-in is missing. Please reinstall Adobe
Adobe PDF browser plug-in is missing. Please reinstall Adobe Acrobat or Adobe Reader to fix this problem. I do not know how to do this. Can you help me? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
Microsoft Solitaire Collection and Jigsaw Puzzle Frenzy
Microsoft Solitaire Collection and Jigsaw Puzzle Frenzy having Internet problems … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My puzzle pieces won't move when there is no advertising.
my puzzle pieces won't move when there is no advertising … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
Actually its my android phone. Android phone. Yes. Sorry,
Are you still there. I had to answer a call. Business, you know.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My incoming email messages are getting mixed up with eBay
My incoming email messages are getting mixed up with eBay past listings … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I am really frustrated with my computer since I installed
I am really frustrated with my computer since I installed Windows 10 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Why does magic jigsaw puzzle freez then dumps? I'll go to
Why does magic jigsaw puzzle freez then dumps? JA: The Computer Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost. Customer: I'll go t… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
When doing my Microsoft diaiy jigsaw puzzles, the screen
when doing my Microsoft diaiy jigsaw puzzles, the screen suddenly split and porn is shown on half the screen. It says to not shut off your computer but to call Microsoft at:(###) ###-#### how do I kno… read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
Recently installed Lucid causes my Toshiba to overheat. Ive
Recently installed Lucid causes my Toshiba to overheat. I've seen this issue many, many times on the Web, so I'm curious why there's no resolution to it. Two different versions of Windows do *not* do … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have in the past worked jigsaw puzzles by Jigzone and Jigsaw
I have in the past worked jigsaw puzzles by Jigzone and Jigsaw planet . Now I can't get either one on my computer. Why not?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
When I receive email from friends that contain pictures, and
When I receive email from friends that contain pictures, and I forward the same, to other friends/contacts, the pictures do not show to the forwarded recipient. This has only been occurring during the… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
What Computer program can I use to best make missing jigsaw
What Computer program can I use to best make missing jigsaw pieces? my [email protected]… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Its another great AOL puzzle. Cant get online via aol and only
Its another great AOL puzzle. Cant get online via aol and only very limited access via internet explorer. Keep getting message snmaster.idx missing please restore file. I have made a thorough search a… read more
JMU 1998
JMU 1998
IT Consulting
Bachelor\u0027s Degree
532 satisfied customers
My photo 924 will not feed the paper into print. The message
My photo 924 will not feed the paper into print. The message given is "load paper and press start." Is there some kind of damage to the printer and is it fixable. I have had this printer for 3 years w… read more
Comp Master
Comp Master
Engineer
Bachelor's Degree
400 satisfied customers
HELP!!!!I am having trouble playing the daily jigsaw puzzle
HELP!!!! I am having trouble playing the daily jigsaw puzzle from shockwave. It comes up OK, when I make one move, it seems to freze up, I cannot make another move. Thank you XXXXX… read more
IT Technologies
IT Technologies
Vocational, Technical or Trade Scho
38 satisfied customers
Hi, I have been trying to open a gmail account, but every time
Hi, I have been trying to open a gmail account, but every time I get this error message: Only letters (A-Z) numbers (0-9) and use period. That's what I did. This is my log in name: [email protected] Wha… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Have an HP Officejet 6210 All-in-one. powers up, looks fine
Have an HP Officejet 6210 All-in-one. powers up, looks fine but when you push the "copy" button, it starts to copy then stops and the "on" power light starts flashing. Nothing else happens. I tried a … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x