Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Updates are not installing for Office Home and Student 2007…

Customer Question
Updates are not installing for...
Updates are not installing for Office Home and Student 2007 Win 32
Submitted: 8 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
6/16/2010
Tech Support Specialist: lifesaver, Computer Software Engineer replied 8 years ago
lifesaver
lifesaver, Computer Software Engineer
Category: Computer
Satisfied Customers: 5,962
Experience: Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
Verified

Hi and Welcome to

 

Do you receive any error codes?

 

Also do you receive the name of failed updates like Security Update for excel(KB914796)?

Ask Your Own Computer Question
Customer reply replied 8 years ago
Error 646
Tech Support Specialist: lifesaver, Computer Software Engineer replied 8 years ago
This problem occurs when the Windows Update agent file Wups2.dll is registered incorrectly in the registry. Because the registry files that correspond to the Wups2.dll file are missing, update installations are unsuccessful. There are two methods to resolve this issue, use method one first and if it did not resolve your issue, proceed to method 2

Method 1: Register the Windows Update files

1. Click Start and then type notepad in the Start Search box.

2. Click Notepad in the Programs list.

3. Copy the following commands, and then paste them into the opened Notepad window:

REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S

1. In Notepad, on the File menu, click Save As.

2. In the Save as type list, click All Files.

3. In the File name box, type register.bat.

4. Save the Register.bat file to your desktop.

5. Right-click the Register.bat file, and then click Run as administrator.Collapse this imageExpand this imageIf you are prompted for an administrator password XXXXX for a confirmation, type the password XXXXX click Continue.

6. Try to install updates again.

Method 2: Download and install the Windows Update agent

For more information about how to download and install the latest Windows Update agent, click the following article number to view the article in the Microsoft Knowledge Base:949104


Please reply and let us know if your issue is resolved or if you will need further assistance
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask lifesaver Your Own Question
lifesaver
lifesaver
lifesaver, Computer Software Engineer
Category: Computer
Satisfied Customers: 5,962
5,962 Satisfied Customers
Experience: Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

lifesaver is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

5,962 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I BOUGHT A NEW HP COMPUTER NOTEBOOK AND I CAN'T INSTALL MY
I BOUGHT A NEW HP COMPUTER NOTEBOOK AND I CAN'T INSTALL MY MICROSOFT HOME AND STUDENT 2007 CAN YOU HELP ME PLEASE … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I try to install 2 Win updates, but they will not install.
I try to install 2 Win updates, but they will not install. They are KB3114982 and KB3114895… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I have two programs that do not I can not download them to
I have two programs that do not I can not download them to my new samsung laptop. The two programs are microsoft Office hone and student 2007 and HP photosmart C45oo series Printer. What must I do to … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My husband got a new pc and gave me his old one--an HP G71
My husband got a new pc and gave me his "old" one--an HP G71 64 bit, with windows 7. We uninstalled Office home and student 2007, as well as Outlook 2010, thinking we could reinstall them on his new p… read more
Cris
Cris
62 satisfied customers
I purchased Microsoft office home and student about 2 years
I purchased Microsoft office home and student about 2 years ago on a download, Did not get the disc at the time. After my computer crashed. I lost the program and I have the 25 carector code munber. H… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a notebook with windows 7 starter. I have MS home office
I have a notebook with windows 7 starter. I have MS home office & student 2007, can I also install and run outlook 2007?… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
My sister recently upgraded her computer from win vista to
My sister recently upgraded her computer from win vista to win 7. She is running internet explorer and she installed microsoft office 2007. She now can not find windows outlook for downloading her e-m… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
I was using Windows 7 and Home office Premiun 2000. I tried
I was using Window's 7 and Home office Premiun 2000. I tried to update with Office Home and student 2007 and my word dissapeared and my Excell will not work. Help… read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
Need instructions for installing office 2007 that I just bought
Need instructions for installing office 2007 that I just bought on more than one computer.… read more
expresshelpline
expresshelpline
Bachelor's Degree
470 satisfied customers
Just got Microsoft Office Home and Student 2007 for my computer
Just got Microsoft Office Home and Student 2007 for my computer and now am concerned about compatibility as I changed over to windows 7 with the free disk that was sent to me from the company. Am I go… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have a copy of 2007 Microsoft Office (Home & Student) and
I have a copy of 2007 Microsoft Office (Home & Student) and a copy of Microsoft Office Pro (either XP or 2007)but want to use one of them on my new 64bit Windows 7 computer… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I cannot access MS Word or Excell. Runtime Error! Pro C windows sys32 spoolsv.exe. 6
I cannot access MS Word or Excell. Runtime Error! Pro C:\windows\sys32\spoolsv.exe. 6 month old system upgraded 2 weeks ago to Win 7 OS.… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
New Windows 7 installed on HP laptop. Ran Office Home and
New Windows 7 installed on HP laptop. Ran Office Home and Student 2007 including the included product key. Now, every time I open the program it says: Enter your product Key. Although not required to … read more
DanMcAl
DanMcAl
Master\u0027s Degree
20 satisfied customers
I recently bought a inspiron 1750 and when I try to use Office
I recently bought a inspiron 1750 and when I try to use Office (Word) it is asking for my product key. I have tried to find the CD and associated paperwork which would give me this info, but no one in… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have installed MS office home and student 2007 (Word, Excel,
I have installed MS office home and student 2007 (Word, Excel, powerpoint and onenote) on my computer but they do not appear in my programs. I have also updated the latest microsoft updates, what am I… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
5,962 satisfied customers
I have installed genuine microsoft xp and now my previously
I have installed genuine microsoft xp and now my previously installed microsoft office home and student is not working. It will not open word or excel?… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I have MS Vista 64 bit OS on my computer and need to know what
I have MS Vista 64 bit OS on my computer and need to know what version of Windows Office 2007 will be compatible with it? I'd like to go with the Windows Office Student & Teacher version since that's … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I want to install microsoft office home and student 2007 and
I want to install microsoft office home and student 2007 and uninstall microsoft office 2003 and I have avasti virus pritection. I want to know if this is a simple uninstall-install procedure and if I… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x