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Hello having problems with firefox every time I bid on a e-bay…

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Hello having problems with firefox...
Hello having problems with firefox every time I bid on a e-bay item firefox crashes wondering if you can fix it.
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/16/2010
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
Verified

Hi,

 

Have you tried using any other browser like Internet Explorer?

Is that working?

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Customer reply replied 8 years ago
I have tried internet explorer and it works
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Fine.

 

What is your operating system, Windows XP, Vista etc?

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Customer reply replied 8 years ago
windows xp
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Click Start >

Run >
Type firefox -safe-mode

Hit enter.

 

Let me know, if that brings a prompt?

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Customer reply replied 8 years ago
says windows cannot find
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
There is a space between firefox and -safe-mode
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Customer reply replied 8 years ago
not to sure what happened returned me to weather forcast
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Press Ctrl + D to bookmark this page so that you will not loose me.

 

Close mozilla firefox if its already open, else it will not work.

 

Ok Do this:

 

Click start>

All programs>

Mozilla Firefox>

Mozilla Firefox(safe mode)>

 

Let me know if its brings the prompt for reset?



Edited by Tech Specialist on 6/16/2010 at 3:42 PM EST
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Customer reply replied 8 years ago
no did not see prompt for reset just returned to weather page
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Download and install revo uninstaller: http://tinyurl.com/ydjdzrn

 

Use it to completely uninstall Firefox. While uninstalling using Revo, be sure to delete all the registry keys when it prompts to.

 

Now download and install the latest version from here: http://firefox.com/

 

Let me know, if that works.

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