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I cannot scan to my computer. I have reinstalled HP printer…

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I cannot scan to my...
I cannot scan to my computer. I have reinstalled HP printer by downloading from the web and it worked but then I could not print reports in Quick Books. That is now resolved but the scanner does work with my computer.
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/16/2010
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
Verified

Hi,

 

Have you installed the full featured software for HP?

What is the model of the printer?

What is your operating system?

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Customer reply replied 8 years ago

Not sure - it did work awhile ago but stopped and that's when I downloaded the driver from the web which messed up the printing for QuickBooks. The printer is HP photosmart 4580 All in One Series. It also is wireless. Everything is working properly with QB etc except the scanner.

 

Operating system is Vista Windows.

Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ok so it was working properly earlier? (Did you tried to restore your computer?)
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Customer reply replied 8 years ago
What do you mean by resore your computer?
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Click on start(left bottom of the screen) >

Type System Restore in search >

Hit enter.

 

In system restore choose a date when everything was running fine >

Continue with the restore process >

Computer will restart after a restore.


Note: You will not loose any data or information during a restoration process.

 

See if that helps, else let me know for further help.

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Customer reply replied 8 years ago
I found that but what do I do - backup, restore?? it saysthe system resore wizard is running
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Restore it to a date when the system was running fine. Let me know how it goes.
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Customer reply replied 8 years ago
I want ahead and did a restore which took some time and computer went off and back on with the message from the HP Photosmart the the installation was not successful. So now what?
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Which date you restored to?
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Customer reply replied 8 years ago
I don't know - The scanner was working several days ago but that is when I found out that I could not print anything in Quick Books.
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Is the exact model: c4580?
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Customer reply replied 8 years ago
The exact model is HP Photosmart C4580 All-in-One series printer scanner copier wireless
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
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Customer reply replied 8 years ago
That did not work -- after 45 min and it was done I tried to acess hp photosmart and it told me to locate and instLL DRIVER SOFTWARE. I do not have the disc. Also HP Solution will not open up because it says it is not fully installed. ????
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Have you installed the driver I suggested above after downloading?
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Customer reply replied 8 years ago

Now I can[t print at all - the HP has been removed from the list of printers.

 

Yes that is the driver that I downloaded.

Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

After downloading, install it.

 

 

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Customer reply replied 8 years ago

Now I can[t print at all - the HP has been removed from the list of printers.

 

Yes that is the driver that I downloaded.

 

Yes I thought I did - I just followed directions.

Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Do it again,

 

Go to this link and choose download: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-61905-3&lc=en&dlc=en&cc=us&product=3418707&sw_lang=&os=2093

 

when the download prompt appears > Click on Save and DONOT click run > save the driver file to your desktop.

 

After it finishes downloading, double click on the downloaded file on desktop to install it.

 

Let me know, how it goes.

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