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Outlook is not allowing me to send messages. I can receive…

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Outlook is not allowing me...
Outlook is not allowing me to send messages. I can receive them. It tells me the file I am sending is considered spam. It's an ASCII file I'm trying to send to my office. First time this has happened.
G. Tudor
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/15/2010
Tech Support Specialist: NeOh, Computer Software Engineer replied 8 years ago
NeOh
NeOh, Computer Software Engineer
Category: Computer
Satisfied Customers: 951
Experience: Currently working in web applications.Good Experience in C,VB,ASP,Javascript
Verified
Hi,

Thank you for using JustAnswer. We would like to to solve your problem as soon as possible.

-Are you getting any error message ?

Thanks
Shidhin
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Customer reply replied 8 years ago
It says Server Error - Error No. 0x800CCC69. It says I am trying to send spam, but I'm just sending an ASCII work file.
Tech Support Specialist: NeOh, Computer Software Engineer replied 8 years ago
Hi,

Check any messages are stuck ( probably corrupted ) in the Outbox . if its there, then delete that message. After that try sending mail again

please let me know once you try this

Thanks
Shidhin
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Customer reply replied 8 years ago

I erased all outgoing messages not sent, composed new message, reattached ASCII file (182 kb) and it still didn't go.

G. Tudor

Tech Support Specialist: Julio, Computer Software Engineer replied 8 years ago
Julio
Julio, Computer Software Engineer
Category: Computer
Satisfied Customers: 398
Experience: Computer Engineer/ Software Troubleshooting
Verified

Hi,

Thanks for visit Justanswer.com
My name is XXXXX XXXXX I will try to help you solve your problem

 

Could you send another email or file ?

 

If you can send another email or file, then try to compress the ASCII file and send it

You can use Winzip to compress the file

 

If you don't have Winzip installed, you can download from here

http://www.winzip.com/downwz.htm

Save to desktop and after download, double click to Install it

 

To compress the file, right click the ASCII file and select Add to Zip

 

Attach the Zip file to the email and try to send again

 

Thanks

 

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Tech Support Specialist: NeOh, Computer Software Engineer replied 8 years ago

HI,

 

You can Add to ZIP file and send also. but before doing that , check this link

 

http://help.expedient.com/mailnews/attachments.shtml

 

And try the instructions. it'll help you in future also

 

Thanks

Shidhin

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Customer reply replied 8 years ago

The size of the file is not the problem. I can't send ANY emails through Outlook Express. I have opened a Yahoo account and am sending emails through that. I don't like the layout as well, but whadda you gonna do?

Thanks for attempting to help, but your suggestions did not solve my problem.

G. Tudor

Tech Support Specialist: NeOh, Computer Software Engineer replied 8 years ago
Hi,

Are you getting the same error when you ZIP the file and send ?

if so please do a virus check on the file you are trying to send. because some times it may be mistaken as a malicious file

do an online Virus check here

http://www.virustotal.com/


Please let me know

Thanks
Shidhin
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Customer reply replied 8 years ago

I did a virus check on the file. I was able to send the file using Yahoo.com after I created a new email account there. Thank you for your efforts, but your suggestions did not solve my problem and I don't feel I am obligated to pay for advice that didn't help solve my problem. I had already done what you suggested, to no avail. I can still receive files on my Outlook Express, but cannot send them.

I have spent more than enough time on this problem already, time I cannot afford to take away from my work.

G. Tudor

Tech Support Specialist: NeOh, Computer Software Engineer replied 8 years ago
Hi Tudor,

I'm really sorry if my solutions didn't work for you. Did you solve your problem now ??
if so i'm very glad to hear that .

If its working after creating a new Account, then probably the configuration was not correct in your previous mail or There will be some relay problems with your previous email. so you've to contact your ISP

Its been nice talking to you. Thank you for using JustAnswer.com

Shidhin
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