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i cant get sound on my computer speaker are ok

Customer Question
i cant get sound on my computer speaker are ok
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/15/2010
Tech Support Specialist: Erik B., Computer Support replied 8 years ago
Erik B.
Erik B., Computer Support
Category: Computer
Satisfied Customers: 4,614
Experience: MCSE, MCP
Verified

Hi and thanks for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you.

 

Can you please try the following?

 

 

  • 1. Click Start -> Run.
  • 2. Type devmgmt.msc and click OK.
  • 3. In the Device Manager, click the + or triangle next to Sound, Video, and Game Controllers.
  • 4. Right click your Sound Device and choose Remove or Uninstall.
  • 5. Reboot after the uninstallation. When the computer comes back up the Sound device should reinstall automatically.
  • 6. Reboot one more time and you should have sound.

 

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Customer reply replied 8 years ago

hi eric

itried but could not find sound device

thank you.

don what now

Tech Support Specialist: Erik B., Computer Support replied 8 years ago
What is listed in that section (e.g. Audio Codes, etc)? Please list all entries and I will tell you which one is your sound device.
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Customer reply replied 8 years ago

audio codecs

legacy audio driver

legacy vidio capture devices

media control devices

realtek high defenition audio

vidio codecs

system devices

universal serial bus controllers

thank you don.

Tech Support Specialist: Erik B., Computer Support replied 8 years ago
OK the one you want to right click and Remove is the Realtek High Definition Audio device. Right click that entry and choose Uninstall or Remove and then reboot when finished. It should reinstall automatically after the reboot and your sound should come back. Let me know if it doesn't!
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Customer reply replied 8 years ago

I HAVE TRIED THE ABOVE BUT STILL DO NOT HAVE SOUND

 

 

THANK YOU DON.

Tech Support Specialist: Erik B., Computer Support replied 8 years ago
Shoot. I am out of ideas then and will opt out so that other's can offer advice. Sorry I wasn't more help!
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Customer reply replied 8 years ago
is it possible that i have a bug in my sound system
Tech Support Specialist: Shauqat, Computer Engineer replied 8 years ago
Shauqat
Shauqat, Computer Engineer
Category: Computer
Satisfied Customers: 552
Experience: CCNA, 12+ Years Repairing desktops and laptops
Verified
Hi

Thank you for your query

Please can you answer the following questions for me

1) Has the computer been moved at all?
2) The cable going from the speaker to the back of the PC, has this been touched or moved at all?
3) Finally when did this issue start occurring?

Regards
Shauqat
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Customer reply replied 8 years ago

dear sir the computer has not moved when the sound went off removed the speaker to

check it

this issue started 3 weeks ago sound was ok when i turned computer off

next day i dowloaded a movie when i played it there was no sound

thank you don

Tech Support Specialist: Shauqat, Computer Engineer replied 8 years ago

Ok

 

Please can you try the following for me

 

Click Start>Control Panel>Sounds and audio devices

 

There will be a picture of a speaker can you tell me if it says Realtek audio next to it?

Also can you see if there is a tick in the mute box if so please take it out and then retest sound

 

Regards

Shauqat

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Customer reply replied 8 years ago

it says realtek hd soundefect manager

no box with mute

Tech Support Specialist: Shauqat, Computer Engineer replied 8 years ago
Ok

Please can you do the following

Click Start>Control Panel>Sounds and audio devices

click on the audio tab

Under sound playback please can you tell me what it says underneath default device

Regards
Shauqat
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Customer reply replied 8 years ago

dear sir

it says realtekhd

thank you

don

Tech Support Specialist: Shauqat, Computer Engineer replied 8 years ago
Ok

Please can you click the following

Start>Control Panel > Sounds
Under the playback tab ensure the speaker icon has a green tick next to it if it doesnt please right click and then left click on set as default device.

If this is ok double click the speaker icon and then click the levels tab and ensure nothing is muted and the sound level is up

Regards
Shauqat
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Customer reply replied 8 years ago
sir when i go intothe controll panel iget sound speach and adio devices but i dont get replay
Tech Support Specialist: Shauqat, Computer Engineer replied 8 years ago
Apologies

Please can you do the following

Click Start>Control panel> Sounds and audio devices
Click on the audio tab
Ensure that under sound playback the default device is set to realtek, by clicking on the little down arrow, then click apply and then OK and then retest your sound

Regards
Shauqat
Shauqat
Shauqat, Computer Engineer
Category: Computer
Satisfied Customers: 552
Experience: CCNA, 12+ Years Repairing desktops and laptops
Verified
Shauqat and 87 other Computer Specialists are ready to help you
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Customer reply replied 8 years ago

default device iget realtek hd output

sound recording default device realtek hd input

what am i doing wrong

thank you don.

Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,152
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Hi,

Have you tested with another speakers or headsets? Also, make sure you plug in the right sound jack on the computer (usually the color is green). There maybe another sound jack on your computer, so try that jack also. What is the brand and model of your computer?

Thanks,
-Viet
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