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I receivd a copy of Adobe Illustrator through the nonprofit…

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I receivd a copy of...
I receivd a copy of Adobe Illustrator through the nonprofit group I am a secretary of. When I first got it, it worked fine.(back in February.) NOW, as soon as it loads it shuts immediately down. I have increased the virtual memory, defragemented my computer(PC windows XP)and reduced my start-up aps? Can anyone tell me how to fix this?
Submitted: 8 years ago.Category: Computer
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Answered in 3 minutes by:
6/14/2010
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
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Hi,

 

Do you have the installation disc?

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Customer reply replied 8 years ago
no it was through tech soup and done over the internet
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Fine, do you have the email which you got while installing with the product key?
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Customer reply replied 8 years ago
yes. all of it.
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Please check the mails and confirm me that the product key is still intact.
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Customer reply replied 8 years ago
it seems so as i tried to reinstall it yesterday
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

So you reinstalled it yesterday?

 

Also, let me know the version of the software?

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