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I have updated my computer - how do I get your programs operational…

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I have updated my computer...
I have updated my computer - how do I get your programs operational on the new computer with the licence keys I already have ???
Submitted: 8 years ago.Category: Computer
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Answered in 6 minutes by:
6/14/2010
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,212
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Hi,

What programs are you trying to enter the license keys? You have downloaded the programs, but did you install them?

Thanks,
-Viet
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Customer reply replied 8 years ago

I have downloaded them and they installed under a trial program - but I have been unable to register the license key.

The programs are all slysoft - AnyDVD, Clone CD, Clone DVDMobile and Clone DVD2

Thanks Marie

 

Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 years ago
Usually the programs will automatically pop-up the activation windows to enter serial number. If not, usually you click on the Help menu, and look for the activation link. Also, the license keys only work with the exact older versions you have purchased, not the latest version from the manufacturer's website.

Thanks,
-Viet
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Customer reply replied 8 years ago
I bought a lifetime licence key so should activate any updated program - including update on replacement computer. There has been no pop up automatic for the activation
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 years ago
Have you checked the manufacturer's website?
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Customer reply replied 8 years ago

Yes - it just keeps coming up as a new purchase rather than an activation

 

Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 years ago
Hmm, usually it should give you an option both for new purchase and license box to enter. I will leave your question open to other experts. Thanks.
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Tech Support Specialist: Andy, Computer Consultant replied 8 years ago
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23,538
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Hello,

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

Are you sure you are using the correct Serial Key ?

Andy
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Customer reply replied 8 years ago

There is not even a place to enter the license key

Thanks Andy - look forward to hearing further from you

Customer reply replied 8 years ago
???
Tech Support Specialist: Andy, Computer Consultant replied 8 years ago
Hi,

Very sorry for the delay.

So, does it tells you that its a trial version ... or anything that limits the usage of the software

Andy
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