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iOMEGA 320G EXTERNAL STORAGE UNABLE TO POWER UP WITH USB COMPUTER…

Customer Question
iOMEGA 320G EXTERNAL STORAGE UNABLE TO...
iOMEGA 320G EXTERNAL STORAGE
UNABLE TO POWER UP WITH USB
COMPUTER DOSE NOT READ
WORKING LAST USED APPROX 1MONTH AGO
TRIED iOMEGA ON LINE SUPPORT SOLUTIONS WITHOUT SUCCESS
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/13/2010
Tech Support Specialist: joytinu, Computer Support Specialist replied 8 years ago
joytinu
joytinu, Computer Support Specialist
Category: Computer
Satisfied Customers: 297
Experience: B.E.
Verified
Hi

Thanks for your question.

most likely its a hardware problem. To confirm this please try it on other computer and if no computer can read this then this will need to be replaced.
usually they have 1-3 years of warranty so call iomega and ask for replacement.


they also provide data recovery services.
(NNN) NNN-NNNNbr />if it reads fine on other computer then try these usb troubleshooting steps on your computer

http://windows.microsoft.com/en-us/windows-vista/Tips-for-solving-problems-with-USB-devices

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Customer reply replied 8 years ago
how and where i can purchase a new power usb cord
Tech Support Specialist: joytinu, Computer Support Specialist replied 8 years ago
hi

you can get it from here

http://www.google.com/products?q=iomega+usb+cable&hl=en&aq=f

let me know if any question.
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Customer reply replied 8 years ago

Thanks for the info

 

HOW DO I FIND PART NUMBER FOR USB CORD?

 

DOES iomega have a site for ordering parts?

 

How can I contact them thru email?

 

What do you think of Seagate products?

 

Again THANKS!!!

Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,198
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Hi,

Usually for accessories, such as power adapter, USB cable, etc, the hardware manufacturers do not sell individual parts. You can go to any computer store, and find any USB cord that fits, usually it looks like the USB cable below for external hard drive. Any big hard drive brand is good, such as Seagate and Western Digital. But all hard drives are sensitive, so you should always have two copies of your important data files.

usb cable

Thanks,
-Viet
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