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I am not sure what caused the problem but my computer will…

Customer Question
I am not sure what...
I am not sure what caused the problem but my computer will only start in safe Mode. Windows XP cam installed on this Dell computer so I do not have the disc to re-install and so far I am unable to restore in safe mode. I need to keep all my files intact, perticarlly Turbo Tax files. I am able to copy them but am unable to have the computer read any storage device. Can this problem be fixed in safe mode or can I get an instalation disk and reinstall XP. I am unable to connect to the internet on that computer at this time.

Arne [email protected]
Submitted: 8 years ago.Category: Computer
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Answered in 3 minutes by:
6/13/2010
Tech Support Specialist: Santonu, Computer Support Specialist replied 8 years ago
Santonu
Santonu, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,831
Experience: Diploma in Hardware
Verified
Hello,

Can you tell me what happens when you restart from Safe Mode.

Does it automatically start in safe mode again

Or

You get a menu with a couple of choices like Safe Mode, Safe Mode with Networking, Start Windows Normally etc..



Thanks

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Customer reply replied 8 years ago
I can do F12 to get menu to start in other modes. When I restar it automatically goes to safe mode, If I try normal it still starts in safe mode.
Tech Support Specialist: Santonu, Computer Support Specialist replied 8 years ago
If the system automatically starts in Safe Mode when you start/ restart it, please check the following first:

Start the system in safe mode

Click Start-> Run

Type msconfig and press Enter

Click BOOT.INI tab


graphic



Make sure that the option /SAFEBOOT is not checked. If yes, then uncheck it, click Apply and Ok and restart the computer.


Let me know results so that I can follow up further..

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