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Window7 Problems My son installed Windows 7 on my computer…

Customer Question
Window7 Problems My son installed Windows...
Window7 Problems

My son installed Windows 7 on my computer (Acer laptop with vista) at my request. Now I have no documents and no programs and it will not let me reinstall Office 2007 Student edition, Eset, etc.
I copied programs from the old windows into the new windows programs but the programs do not display.
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/13/2010
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hi, and thanks for using JustAnswer.

Do you get any error/message when trying to install the programs you want to use?

Regards
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Customer reply replied 8 years ago
The program freezes and will not install.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
I see; are you trying to install it from a disc?

Regards
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Customer reply replied 8 years ago
yes I am using original vendor discs for all installations.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ...and I assume it freezes for all of the installations?

Regards
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Customer reply replied 8 years ago
Yes
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ..as a test, please insert your Office disc first, then go to Start > Computer, right-click on your disk drive and select 'Explore'.

In the folder window that comes up, is there a Setup application file present?

Regards
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Customer reply replied 8 years ago
I was able to install office by skipping the product key entry. I still need to see if I can install eset. In all cases the setup file is viewable and starts and then stalls. With Office once I entered the product key the next step to enter it would be blocked.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Please try running the setup as administrator (right-click > Run as administrator), and check if you can get it to work that way.

Regards
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