Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

on 6/1/10 I asked you for help. I was getting message that…

Customer Question
on 6/1/10 I asked you...
on 6/1/10 I asked you for help. I was getting message that said my microsoft windows 7
may not be legitimate. Tom K helped me. Today I got a message saying that this same
microsoft 7 update is Not legitimate..what is the problem...can you help...
Submitted: 8 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 34 minutes by:
6/13/2010
Tech Support Specialist: Arty, Computer Support Specialist replied 8 years ago
Arty
Arty, Computer Support Specialist
Category: Computer
Satisfied Customers: 575
Experience: SCSA, SCNA, 14 years in IT, DOS, Windows, Linux, FreeBSD, Solaris admin and software developer
Verified

Hi.

 

Did you buy your Toshiba on Ebay or in computer store?

 

If Microsoft says that your Windows is not genuine, that's often true.

 

All laptops, that include Windows (OEM version) never have complains about non-genuine version. If your laptop is - it was not shipped with Windows initially or it was shipped with different version, then updated to Windows 7 beta (or to piracy version).

 

Do you have Windows7 sticker on your laptop?

Can you check if your windows serial number corresponds to installed Windows 7 serial? Here you can find tools that can view your installed Windows key. Just retrieve it and compare with yours. If everything matches - you should call microsoft by phone and activate your windows, if not - contact your seller (if your product was sold with OS installed) or buy a new Windows (if laptop was not offered with any OS).

 

Regards,

Arty

 

 

 

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Arty Your Own Question
Arty
Arty
Arty, Computer Support Specialist
Category: Computer
Satisfied Customers: 575
575 Satisfied Customers
Experience: SCSA, SCNA, 14 years in IT, DOS, Windows, Linux, FreeBSD, Solaris admin and software developer

Arty is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My computer had a message to call because license was
My computer had a message to call because license was expired; when I called, the tech said they needed $100 in gift card to work on the computer. They took $200 in gift cards which they said were not… read more
Cody
Cody
Computer Science
2,431 satisfied customers
I had a message box yesterday come up and said I had a
I had a message box yesterday come up and said I had a critical error #26803 and to call 1-***-***-****. I could not shut my computer down and log out so I called the number. I hope it was legitimate.… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My Outlook 2010 is crashing every since I upgraded to Outlook
My Outlook 2010 is crashing every since I upgraded to Outlook Connector 14. If I delete my hotmail account then it appears to work… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
i just got this new hp computer and it says cant give me alerts
i just got this new hp computer and it says cant give me alerts what are they talking about and how do i fix it so i can get my alerts thanks… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
running xp home sp3 on hp pavilionelite with Intel I5-650 which
running xp home sp3 on hp pavilionelite with Intel I5-650 which has 2 cores and 4 threads. XP only sees 1 core. googling shows others do have xp working with dual core cpu's. googling also shows kb936… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
Hello, I just changed my CR2032 battery on my motherboard.
Hello, I just changed my CR2032 battery on my motherboard. I think I really made a mistake as I think my bios now needs to be configured. Can you give me information to do this?… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
I am trying to download HP Photo Image Zone and I am always
I am trying to download HP Photo Image Zone and I am always directed to a driver update program. I have paid for two of these and I still cannot download this program. Is it not a free download or do … read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
When trying to start outlook, I get the message "Cannot start
When trying to start outlook, I get the message "Cannot start microsoft outlook. Cannot open the Outlook Window." When I went to your site and asked for help on "repair data base," I followed the inst… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
windows 7 freezes and i get message (not responding) in the
windows 7 freezes and i get message (not responding) in the title bar of whatever progran i am running. this lasts for several minutes and then progran will work for a few minutes and then i get the m… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
How do I retrieve my outlook express info from my old hard
How do I retrieve my outlook express info from my old hard drive? I have a new computer and the old HD in a case as secondary. I can get to the favs but not the OE files.I tried loading OE6 off the in… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
I just converted my laptop from XP to 7 and also installed
I just converted my laptop from XP to 7 and also installed Office 2010. I use the briefcase function to sync work between my Desktop (also Windows 7). When attempting to access the briefcase in excel … read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
My computer freezes two/three times a day. I go make a coffee
My computer freezes two/three times a day. I go make a coffee come back; its frozen or starting up from a crash dump. 000050x etc... Every time I start up photo shop It asks me to get the latest drive… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
I purchased the PCmover software package and followed the directions
I purchased the PCmover software package and followed the directions letter for letter. The Migration seemed to be moving along okay and it was obvious that I would need to let it run through the nigh… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
After I upgraded from OneNote 2007 to OneNote 2010, I no longer
After I upgraded from OneNote 2007 to OneNote 2010, I no longer have the option to Print to OneNote. How do I get back this important function?… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
Just installed verison wireless broadband. AOLs message when
Just installed verison wireless broadband. AOL's message when I sign on is "AOL the file may not be supported by AOL. AOL will try to open it as a text file if you choose to continue. I said yes. Next… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
How do I transfer all my emails and my contacts, with all thyeir
How do I transfer all my emails and my contacts, with all thyeir precious information, from Outlook on my old computer to Outlook (newer version, I guess) on my new computer? Both run Windows xp.… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
I own a Toshiba that will not connect to the router either
I own a Toshiba that will not connect to the router either directly ethernet or wirelessly dlink card,, have tried other wireless adaptors, same problem.. Every once in a while the wireless works ; bu… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
My name is Don Pellegrino. I purchased Windows 7 Professional
My name isXXXXX purchased Windows 7 Professional on my notebook, it downloaded but I cannot access it. I received confirmation via. E MAIL but it got deleted by accident. can you please send me what i… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x