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I think I turned something off trying to get rid of virus,

Customer Question
now my computer will not...
I think I turned something off trying to get rid of virus, now my computer will not restart turn off and power button has no response. task manager will not come up even after changing value in registry to 0. IE explorer tool and status bars look funny also.
Windows Xp home
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/13/2010
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
Verified

Hi,

 

Have you tried restoring/repairing the computer?

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Customer reply replied 8 years ago
I did not have restore point set, repair programs are doing nothing for the problem
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
I think a easy fix for all the problems will be a repair install. Do you have XP disc handy?
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Customer reply replied 8 years ago
xp disc did not come with computer, and whatever is keeping computer from shutting down is also keeping me from running system recovery
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Do you have the genuine product key for Windows?

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Customer reply replied 8 years ago
no
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
I will suggest you to first extract the windows key from your machine as it will be the genuine product and order a cheap replacement disc from microsoft. Let me know, if you need the instructions for the above process.
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Customer reply replied 8 years ago
I think all it was is a hosts file or smss file
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

How did you disabled it?

 

Also, have you checked the system restore for restore points or its just an assumption because system will create automatic restore points unless you disable it.

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Customer reply replied 8 years ago
Yes I have checked for the restore points
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