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poor quality cuts off and out during video calls. they can…

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poor quality cuts off and...
poor quality cuts off and out during video calls. they can hear and see me, I can see them but cannot hear them due to poor quality. I have windows XP, skype 4.2, all other audio plays fine through desk top speakers. Just bought new speakers to eliminate that as a problem. My sound devices doesn't match up exactly with your trouble shooting drop downs. Have exhausted all tests and still can't hear someone on skype?
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/13/2010
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2,680
Experience: 4+ yrs of Hardware & Software Troubleshoot exp
Verified
Hi ,

Welcome to JustAnswer

Can't you here others during video calls at all ?

Thanks & Regards

Satchi
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Customer reply replied 8 years ago

The other peoples voice cuts in and out so that I can not make out what they are saying.

 

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
OKay

is this happening during all calls to diffeerent contacts ?
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Customer reply replied 8 years ago
YES.
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okk

While playing general mp3 ..are you facing same problem ?
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Customer reply replied 8 years ago
NO
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okk

Have you tried other version of skype ?
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Customer reply replied 8 years ago
No, several weeks ago I downloaded 4.2 and have been trying to solve this issue ever since.
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
first uninstall the current version and

download the version 4.0 and install from below

http://www.oldapps.com/skype.php?old_skype=82?download

and try to test call again and let me know

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Customer reply replied 8 years ago

I uninstalled 4.2 and reinstalled the older version from your link. It still says 4.2 when I click on About Skype. I tested my microphone and it works and like in the past when I test the speakers I can hear the tone but voice break up and cut off is it possible for you to skype video call with me. my contacts are offline till tommorrow and I have no way to really check if this version works?

 

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Please uninstall completely and reinstall ..it should say version 4.0

You can contact me after chatting with ur friend tomorrow also
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Customer reply replied 8 years ago
Is there a video test call and I did go to uninstall programs to do that what would I do to completely uninstall?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Goto STart>>Control panel>>Addremove programs>>uninstall skype there

to complete uninstall ...
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Customer reply replied 8 years ago
Yes that is what I did.....I will do it again
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Ok
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Customer reply replied 8 years ago
OK I uninstalled 4.2 again and reinstalled 4.0 from your link. I did the echo test call and and the voice through the speakers is inaudible choppy and cuts off still
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okk

Please test the skype tomorrow and let me know
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Customer reply replied 8 years ago

Unacceptable I want to try to fix this now

 

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okay

I will open this to other experts to help you ...

they might have other ideas
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Customer reply replied 8 years ago
thank you
Tech Support Specialist: Justin, Network Administrator/Not Limited replied 8 years ago
Justin
Justin, Network Administrator/Not Limited
Category: Computer
Satisfied Customers: 2,592
Experience: Network Specialist Degree, A+/Net+ Certs, 10 years Contract IT/Network Administration
Verified
Greetings.

Going to need to ask a few questions here. Need to know the model of your laptop or desktop.

Are you using a router? If so, what's the model #?

Are you doing this wirelessly?
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